Concierge Care & Executive Care Operations Manager

The Executive & Concierge Care Operations Manager provides strategic and daytoday operational leadership for a hightouch clinical practice serving executive and concierge care patients. This role is responsible for ensuring exceptional patient experiences operational excellence financial stewardship regulatory compliance and strong collaboration between clinical administrative and business partners. The Manager plays a critical role in aligning clinical operations with organizational goals while fostering a highperforming servicedriven team.

Essential Functions

• Provide administrative direction and coordination in the development interpretation and implementation of short and longrange policies procedures and programs.
• Plan coordinate and oversee all clinical partnering with clinical leadership and operational activities including fiscal planning budget preparation and ongoing financial monitoring.
• Prepare and manage departmental budgets; monitor verify and reconcile expenditures; review monthly financial statements and analyze variances.
• Oversee purchasing of equipment and supplies and coordinate clinic maintenance and facility needs.
• Manage daytoday operations to deliver costeffective highquality healthcare services.
• Establish work schedules task assignments staffing plans and resource allocation to ensure efficient patient care and adherence to service commitments.
• Build and maintain strong crossfunctional relationships with providers leadership and key business partners to support operational marketing and business development initiatives.
• Ensure patient care and service requirements are met by following clinical guidelines supporting collaboration between clinical and administrative teams and monitoring patient satisfaction.
• Address and resolve patient complaints or concerns related to charges care delivery customer service or operational issues.
• Coordinate human resources activities in partnership with Corporate Human Resources including recruiting hiring onboarding training performance management coaching corrective action scheduling and employee separations.
• Prepare and contribute to operational and financial reports and analyses identifying progress risks trends and recommendations.
• Support productivity goals by collaborating with providers to meet or exceed patient access and volume targets.
• In collaboration with clinical leadership ensure compliance with all applicable legal regulatory and accreditation standards including OSHA CLIA HIPAA and coding requirements and support quality improvement initiatives.
• Serve as a liaison among administration providers staff and external organizations to facilitate communication implement directives and resolve issues.
• Coordinate building maintenance needs and maintain safety and emergency preparedness plans including fire power failure and inclement weather procedures.
• Ensure all staff and resources operate in alignment with organizational values policies procedures ethical standards and business practices.
• Perform other related duties as assigned to support operational effectiveness.

Education Experience Licensure & Certifications

• Bachelors degree required.
• Minimum of three (3) years of healthcare operations clinical practice management or business management experience; or an equivalent combination of education and experience.
• Licensure certification or registration: Not required.

Skills & Qualifications

• Excellent verbal written and interpersonal communication skills.
• Strong knowledge of organizational policies procedures and healthcare operations.
• Proficiency with computer applications including Microsoft Word Excel PowerPoint Outlook practice management systems and electronic health records.
• Demonstrated problemsolving analytical and decisionmaking abilities.
• Highly selfmotivated selfdirected and capable of working independently or collaboratively.
• Proven ability to build lead and motivate teams to achieve high levels of performance and service excellence.

Shift Details

• Fulltime position.
• Primarily weekday business hours with flexibility to support operational needs including occasional early mornings evenings or schedule adjustments as required.