Cash Services Supervisor

Company

Key Activities

• Manage workflow and staffing of a complex currency processing operation to ensure efficient use of staff and processing of currency.

• Ensure adherence to controls regulations and procedures including the Federal Reserve Currency Operations Manual Federal Reserve System Custody Control Principals and Standards and local operating procedures.

• Resolve routine to moderately complex problems/out of balance conditions. Escalate more complex issues and concerns.

• Assist staff in resolving issues associated with daily operations including balancing issues.

• Identify and analyze new procedures to improve efficiency of operations.

• Make recommendations and implement changes. Report exceptions or variances and escalate.

• Supervise coach and develop staff members by communicating performance expectations and providing on-going feedback.

• Make recommendations about employee recognition hiring salary promotions and disciplinary actions.

• Communicate with staff and others about decisions affecting teamwork process resources and other responsibilities.

• Oversee customer service processes with financial institutions and armored carriers.

• Monitor important unit metrics such as quality measures productivity and volumes against targets and adjust resources.

• This position is considered onsite essential and located in Kansas City work from home flexibility is minimal.

Qualifications

• Bachelors degree in business management or a related field or equivalent combination of education and experience.

• Typically does not require any previous formal leadership role experience demonstrating leadership skills informally required. Working in an operation or compliance-focused environment is strongly preferred.

• Strong compliance focus to lead adherence to all controls and procedures while identifying process improvements.

• Production operation mindset with expert attention to detail and strong judgement.

• Strong people leadership and ability to work with others to accomplish tasks.

• Strong relationship management and communication skills to work in fast-paced team environment.

Additional Information

How We Work:

• Onsite full-time

• Location(s): Denver CO

• RemoteOnlyEligible:No

Pay Range:The starting pay range for this positionis $82800 - $107100 for the job level(s)requiredfor this position. Final offers aredeterminedby factors including the candidates qualifications internal alignment considerations district assignment and geographic location.

ScreeningRequirements:Certain eligibility requirements apply.

Sponsorship:The Federal Reserve Bank of Kansas City will not sponsor a new applicant for employment authorization for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About Us

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Full Time / Part Time

Regular / Temporary

Job Exempt (Yes / No)

Job Category

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