Technology Systems Enablement Specialist

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The Technology Systems Enablement Lead supports the management optimization and adoption of core business systems and tools within the Technology department. This role partners with crossfunctional teams to ensure project and development management platforms such as Jira and Airtable are wellconfigured easy to use and aligned to business needs.

The role also focuses on improving visibility through dashboards and reporting bringing data together from multiple sources and supporting technology adoption through handson training and enablement. This includes creating practical training materials leading tool walkthroughs and onboarding sessions and facilitating office hours if needed. Candidates should be comfortable speaking to and facilitating sessions for small to mediumsized groups both virtually and in person.

The position supports enablement for both existing platforms and emerging technologies including AI tools such as Copilot or Claude with an emphasis on realworld use cases and best practices. This role is wellsuited for someone who enjoys working at the intersection of systems data and people and who brings clear communication approachability and a strong interest in helping others adapt to new and emerging technology. This candidate must be adaptable to a rapidly changing technology landscape and comfortable adjusting priorities tools and approaches as platforms evolve.

This role reports to the Director of Technology Operations.

Systems Administration and Operations

• Administer and maintain Jira and Airtable including user access permissions workflows and configurations

• Support intake workflows forms dashboards and reporting to meet business needs

• Perform routine audits cleanup and documentation to ensure systems remain reliable and scalable

• Troubleshoot issues coordinate with vendors as needed and track resolutions

Dashboards Reporting and Data Visibility

• Design and maintain dashboards that provide clear visibility into operations usage and key metrics

• Bring data together from multiple systems into a single source of truth where possible

• Work with Technology leadership to define reporting needs and ensure dashboards are relevant accurate and actionable

• Continuously improve reporting and data structures to support decision-making

Training and Technology Enablement

• Develop and deliver training materials such as guides walkthroughs dashboards and live sessions

• Serve as a point of contact for onboarding new users to tools and platforms

• Support adoption of new technologies including AI tools like Claude by helping users understand practical use cases and best practices

• Proactively learn new and emerging tools and assess how they can support business needs

• Collaborate with stakeholders to roll out changes enhancements and new capabilities

Communications and Stakeholder Engagement

• Support professional communications for the Technology department including system updates enablement announcements training promotions and process changes

• Draft clear audienceappropriate written communications for distribution across the organization

• Partner with Technology leadership to ensure messaging is accurate consistent and aligned to business priorities

• Help translate technical concepts system changes and emerging technology capabilities into clear actionable information for nontechnical audiences

• Contribute to documentation FAQs and internal knowledge resources that improve transparency and understanding

Required Qualifications

• A bachelors degree

• 5 years of relevant experience in systems administration business operations analytics or technology operations

• Hands-on experience administering Jira and Airtable in a business environment or comparable project / development tracking tools

• Experience creating dashboards or reports to support operational visibility

• Strong communication skills with the ability to explain technical concepts to non-technical audiences

• Comfort leading or facilitating training sessions and user enablement activities

• Familiarity with AI or generative AI tools such as Claude Copilot or similar platforms

• Strong organizational skills and attention to detail

Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition with the exception of New York City. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidates primary work location experience training education and credentials.

Base salary range: $93000 - $151000

Base salary range for New York City NY: $106000 $174000

The application deadline is June 30 2026. Please refer to the job posting on careers page if the deadline has been extended.

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