Director Platform Engineering and Automation

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role

At Fiserv we are transforming how financial services platforms are built operated and observed at enterprise scale. As Director Platform Engineering and Automation you will lead the strategy and execution of enterprise telemetry observability and platform automation capabilities that underpin availability resiliency performance and client experience for Merchant services. This role is highly visible and cross functional. You will partner extensively with application development teams production support SRE/operations cyber and business stakeholders to standardize telemetry improve operational insight and enable initiative-taking issue detection and remediation. Success in this role requires strong technical depth combined with exceptional communication influence and coordination skills. This role is critical to improving platform stability client experience and operational efficiency across Fiserv. You will sit at the intersection of engineering excellence and business outcomes ensuring teams have the insights and automation needed to operate reliably at scale.

What you will do:

• Execute Enterprise telemetry and observability strategy including metrics logs traces events dashboards alerting and SLOs across hybrid and cloud platforms.
• Work with platform engineering teams responsible for observability platforms automation frameworks and self-service capabilities for application and infrastructure teams.
• Drive standardization of telemetry and instrumentation across application portfolios to improve visibility resiliency and operational maturity.
• Partner closely with application development production support SRE cyber security and business teams to align observability capabilities to business outcomes and operational needs.
• Establish and govern best practices for monitoring alerting incident response and automation reducing MTTR and operational noise.
• Lead automation initiatives across CI/CD environment provisioning monitoring and remediation to eliminate manual toil.
• Translate business and operational requirements into scalable platform capabilities roadmaps and technical standards.
• Provide clear executive level communication on platform health risks operational insights and improvement plans.
• Manage vendor partnerships and platform selections related to observability telemetry and automation tools.
• Responsibilities listed are not intended to be all inclusive and may evolve as business needs change.

Experience you will need to have:

• 8 years of experience in platform engineering or site reliability engineering.
• Strong direct experience with telemetry and observability concepts (metrics logs traces alerting dashboards).
• Experience operating in cloud and hybrid environments (AWS Azure and/or GCP).
• Solid understanding of CI/CD DevOps and automation frameworks.
• Proficiency in one or more modern programming or scripting languages (e.g. Java Python Go C# etc.).
• Strong experience collaborating across development operations and business teams in large complex organizations.
• Exceptional communication stakeholder management and influencing skills.
• 8 years of an equivalent combination of education experience and/or military service.

Experience that would be great to have:

• Experience leading or implementing enterprise observability platforms (e.g. application performance monitoring infrastructure monitoring log analytics).
• Financial services or highly regulated industry experience.
• Experience building self-service platform capabilities for development teams.
• Familiarity with SRE practices error budgets SLIs/SLOs and incident management.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

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Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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