SDT Senior
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Job Location:
Washington, AR - USA
Hourly Salary:
$ 38 - 43
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
TITLE: SDT - Senior
LOCATION: Washington DC/ Hybrid
Employment type: Contract w2/1099/C2C
MINIMUM EDUCATION: Bachelors degree in IT related field or equivalent experience.
REQUIRED EXPERIENCE: 5 years
INTERVIEWS: In Person or Webcam
Job Description:
The client is looking for a Service Desk Technician - Senior.
Employment type: Contract w2/1099/C2C
Complete Description:
The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.
Responsibilities:
Respond to service requests and service incidents reported by staff via phone email or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment including common desktop applications such as Microsoft365 and Adobe as well as managing user accounts and Active Directory.
Ability to provide tier 1 and tier 2 support for iOS-based mobile devices including common mobile-based applications such as email Microsoft365 and authentication applications.
Configure and deploy PCs laptops printers mobile phones tablets and other desktop IT assets.
Interact with network team and application development teams to restore services and/or identify and correct issues.
Simulate or re-create user problems to resolve incidents.
Recommend system modifications to reduce user problems and service incidents.
Skills:
Experience providing help desk support for the Windows operating system Windows-based applications and databases and AD account management. Required 5 Years
Experience providing help desk support for iOS devices iOS-based applications and iCloud account management. Required 5 Years
Experience configuring imaging and deploying Windows based laptops printers and desktop assets. Required 5 Years
Experience with workflow management applications such as ZenDesk ServiceNow Ivanti or BMC Helix. Required 5 Years
ITIL v4 Foundation. Required
CompTIA A Required
Experience with endpoint protection and management tools such as Cisco AMP Absolute or HP SureClick. Desired
Experience with IT asset management and tracking tools such as Oomnitza ServiceNow Ivanti or BMC Helix. Desired
Compensation: $38.00 - $43.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.
About Company
AHU Technologies offers SAP Services, E-commerce, Web Development, SEO & Digital Marketing, Graphic Designing, Camera Surveillance, & Accounting services.
