Senior Director, Client Teams

About WPP Media

WPP is the trusted growth partner for the worlds leading brands. With exceptional talent trusted data and intelligence and world-class partnerships all united by ourpioneeringagentic marketing platform WPP Open we help clients navigate change capture opportunity and deliver transformational growth.

WPP Media is WPPs AI-driven media operating unit bringing together media data and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence clients see exactly where how and why their media investment is working.

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1756 - Senior Director Client Teams

ABOUT WPP & OPENDOOR

At WPP were constantly reinventing the future of creativity on an ever-broader canvas bringing together unrivalled talent resources and skills to provide an integrated offer of communications experience commerce and technology.

Over the last decade we have developed a dedicated global client practice with the mission of accelerating WPPs impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a clients specific needs and challenges providing easy access to the right capabilities. And thats why weve builtOpenDoorforAmazon.

OpenDooris a unique integration of the best of WPP and Amazon building on their respective strengths and visions. Whether at WPP or at Amazon every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to driveimpact for them to innovate learn thrive and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity fueled by our industry-leading approach to People Platforms and Process. OpenDoor spans across all WPP agencies and disciplines such as media business consultancy communications and brand strategy tech and commerce public relations and production.

OpenDoors values are built from Amazons own16 Leadership Principles and WPPs core values of Open Optimistic and Extraordinary. Together when WPPs Creative Transformation meets Amazons next-level customer centricity our people come together to challenge and impact whats done today and build a better future.

By joining OpenDoor not only are you joining a cross-function team partnering with one of WPPs top five global clients but you are also taking a step to challenge yourself and the world around you every day working in the most unusual way on some of Earths most ambitious opportunities in marketing tech media business and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Senior Client Director. This is a full-time position based in London. This role plays a crucial part in supporting WPPs mission to deliver consistency delivery excellence and best in class service for Amazon in every country across its diverse businesses including XCM Prime Video and RMI.

Prime Video is Amazons entertainment destination for movies series documentaries and live sport. The Prime Video marketing division deliver all communications for the platform including large tentpole titles such as The Boys and The Rings Of Power and live sport such as the Premier League and the NBA as well as largescale brand campaigns. OpenDoor is Prime Videos media partner everywhere in the world except North America and Latin America and makes up a considerable proportion of Amazons global marketing efforts.

RESPONSIBILITIES

As the voice of the client across the agency were focused on ensuring our clients have their best agency experience during their time with OpenDoor.

Were looking for someone who can inspire our client and team to create unrivalled work help define the ways of working across the agency that deliver the best client experiences and in turn grow our relationship.

• Understand all the elements of a clients business and how we can support their growth.
• Have a full understanding of the SOW and understand how OpenDoor can add value through the engagement of specialist services.
• Understand the core client KPIs and always look for opportunities for OpenDoor to support and deliver against them.
• Full knowledge of the overall plan and support the internal teams and client as required in its delivery.
• Ensure teams collaborate and always champion unrivalled work for our clients.
• Have strong commercial knowledge and ensure smooth and accurate financial interactions with the client (POs etc.).
• Have full oversight of all financial elements of the client relationship and work quickly to resolve problems seeking support to resolve quickly and accurately.
• A strong working relationship with the agencys commercial team and an appreciation of financial data sensitivity
• Ensure that EU and local teams fully understand what is required of them and guide them to follow all of the necessary processes.
• Accountable for the strategic responses of day-to-day client requests working with clients markets and internal teams
• Oversee and quality control the deliverables for our central team and local teams
• Own the day-to-day and where applicable senior client relationships and look for opportunities to broaden our relationship beyond marketing
• Foster innovative thinking and ideas with particular emphasis on content digital and technology innovation and the use of data.
• Demonstrate an understanding of client commercials including the agreed client scope use of resources and any KPI deliverables
• Act as a change agent by positively provoking our Client and internal teams to deliver the best possible outcomes and showcase great work and helping us to drive transformation across the business
• Drive and ambition to support new business efforts
• Assist in the development and execution of data-driven marketing campaigns across the Amazon business bridging Amazon and WPP technologies and capabilities as required.
• Utilize WPP Open and other cutting-edge tools to standardize best in class planning ensure leading organization and track campaign performance / identification of optimization opportunities.
• Collaborate with WPP (media and beyond) and Amazon team members to ensure seamless campaign delivery and achieve outstanding results.
• Contribute to a culture of innovation by exploring new technologies and approaches to marketing challenges.
• Stay abreast of industry trends and best practices particularly in the areas of e-commerce and digital marketing.

QUALIFICATIONS

• Understand how an agency operates its positioning and product offerings and how it works with clients alongside an understanding of how your clients business or category operates. Have the ability to solve problems sometimes tackling them proactively before they become an issue creating a feedback loop to ensure no further issues in the future.
• You will know how to harvest insight from data that can be beneficial to a clients business.
• Successful delivery of key launches in line with scope resources and agreed budget
• Successful E2E management of Multi-Market campaigns (brief RTB execution and reporting)
• Productive and well-prepared client and network status meetings
• Contribute to the growth of global net sales
• Entertainment category experience
• Multi-market experience
• Ability to thrive in a fast-paced dynamic environment whilst maintaining a partnership focus throughout

BONUS POINTS

• Trusted adviser for senior marketers within client organisations understand how and when to engage core specialisms across OpenDoor collaborate more widely with partner agencies and industry partners whilst taking responsibility for your clients overall experience during their time at OpenDoor.
• Have an ability to deliver information and opinions succinctly to garner support considering and being sympathetic to the views of those around you adapting your communication style accordingly.
• Familiarity with Amazons way of working (e.g. narratives over powerpoint) and their leadership principles
• Familiarity with Amazon Ads
• Understanding of Amazons ecosystem

BENEFITS OF OPENDOOR

• Unparalleled Access:Gain direct experience working with one of the worlds most innovative and influential companies.
• Mentorship & Training:Receive guidance from experienced professionals at both WPP and Amazon.
• Cutting-Edge Technology:Utilize industry-leading tools and platforms including WPP Open.
• Data-Driven Environment:Develop your analytical skills and contribute to data-driven decision making.
• Global Impact:Be part of a team that is shaping the future of marketing on a global scale.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work andwerejust as committed to employee growth as we are to responsible media Mediaemployees can tap into the globalWPP Media& WPP networks to pursue their passions grow their networks and learn at thecutting edgeof marketing and advertising. We have a variety of employee resource groups and host frequent in-office eventsshowcasingteam wins sharing thought leadership and celebrating holidays and milestone events. Our benefits include competitive medical group retirement plans vision and dental insurance significant paid time off preferential partner discounts and employee mental health awareness days.

WPP Mediais an equal opportunity employer and considers applicants for all positions without discrimination or regard toparticular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens whenweretogether fostering creativity collaboration and a hybrid approach with teams in the office around four days a week. If yourequireaccommodations or flexibility please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

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