Technical Support 2 (Onsite)
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Job Summary
Job Title: Technical Support 2 (Hybrid)
Location: Salem VA
Duration: 06 to 12 Months
Job Description:
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite (online) and MS Teams.
- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a customer first attitude. Position is responsible for agency-specific end user support throughout Salem District client.
- Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Skills:
| Skills | Required / Desired | Amount | of Experience |
| Extensive skill with use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Office 365 and MS Teams | Required | 5 | Years |
| Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices | Required | 5 | Years |
| Ability to communicate effectively verbally and in writing with individuals and groups | Required | 5 | Years |
| Experience working with help desk request tracking and reporting tools | Required | 5 | Years |
| Strong Customer Service skills that include a customer first attitude | Required | 5 | Years |
| Provide computer training for field staff | Desired |
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| Knowledge of computer/mobile device applications and how they operate in an enterprise environment. | Desired |
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| Experience with creating training documentation. | Nice to have |
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