Product Manager, Loyalty & Retention

Randstad is seeking a high-caliber Product Manager Loyalty & Retention to join a premier client in the transportation and travel sector based in Washington D.C. This is a critical execution-focused role designed to serve as the bridge between the Loyalty Strategy team and technical engineering squads primarily focusing on building the engine that powers member engagement. Operating within a Senior PM Project Manager labor category you will be responsible for taking a fully defined loyalty strategy-including rewards tiers and personalization mechanics-and translating it into technical requirements and user stories. This is an ideal opportunity for a systems-oriented product professional who excels in back-end logic and high-velocity delivery within a large-scale enterprise environment.

• Technical Translation: Convert defined loyalty strategies (earn/burn mechanics tier structures and incentives) into clear actionable technical requirements and user stories for engineering teams.
• Engine Optimization: Act as the primary product owner for back-end loyalty systems ensuring the technical architecture supports seamless member experiences and data integrity.
• Delivery & Execution: Lead day-to-day agile ceremonies including backlog grooming sprint planning and release coordination to ensure loyalty enhancements are launched on schedule.
• Cross-Functional Collaboration: Partner closely with the Director of Loyalty and the Director of Product Management to align technical output with organizational KPIs like enrollment and trip frequency.
• Data-Driven Iteration: Monitor loyalty program dashboards and experimentation results to optimize feature performance and identify technical bottlenecks in the member lifecycle.

• Loyalty Expertise: Extensive experience managing loyalty programs rewards ecosystems or retention-focused digital products preferably including a major program redesign for a large corporation.
• Systems Thinking: Strong background in back-end product management with a deep understanding of APIs data logic and how technical systems drive customer behavior.
• Agile Proficiency: Hands-on experience in backlog management and sprint execution within complex technical environments.
• Stakeholder Mastery: Proven ability to manage expectations across Marketing Finance and Engineering teams to drive shared outcomes.
• Location & Availability: Ability to work on-site in Washington D.C. (minimum 3 days per week preferred) with the flexibility to start by June 8 2026.
• Industry Background: While travel industry experience is not required experience in high-volume industries like Retail Hospitality or FinTech is highly valued.

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Background Check : No

Drug Screen : No