IAM Engineer

Location: Chandler Arizona (Hybrid)
Work Model: Hybrid Minimum 3 days per week

Role Summary

We are seeking a skilled IAM Engineer with strong hands on experience in PingIdentity technologies to support maintain and enhance Customer Identity and Access Management (CIAM) platforms. The role will focus on implementing secure scalable authentication and authorization solutions integrating enterprise applications and ensuring high availability and performance of identity services in a hybrid environment.

Key Responsibilities

• Support administer and manage PingIdentity CIAM platforms including PingFederate PingAccess and PingAuthorize in production and non production environments.
• Implement and support authentication and authorization solutions using industry standard protocols such as SAML and OpenID Connect (OIDC).
• Configure and maintain federation integrations for internal and external applications ensuring secure access for customers and partners.
• Work extensively with XML RESTful APIs and standard integration patterns to enable seamless CIAM integrations.
• Develop enhance and maintain automation scripts using Shell and Perl for operational tasks monitoring and maintenance activities.
• Support and troubleshoot Java based IAM integrations including identifying performance issues and resolving authentication/authorization failures.
• Perform incident management root cause analysis and issue resolution related to PingIdentity services.
• Collaborate with application teams architects and security stakeholders to design and implement IAM solutions aligned with business requirements.
• Assist with upgrades patches configuration changes and platform enhancements across PingIdentity components.
• Ensure IAM solutions comply with enterprise security standards regulatory requirements and best practices.
• Create and maintain technical documentation runbooks and operational procedures.

Required Skills & Experience

• Strong hands on experience with the PingIdentity suite including PingFederate PingAccess and PingAuthorize.
• Solid understanding of Identity and Access Management (IAM) concepts and CIAM architectures.
• Strong knowledge of IAM protocols and standards such as SAML 2.0 and OpenID Connect (OIDC).
• Experience working with XML configurations and REST based integrations.
• Proficiency in scripting languages specifically Shell and Perl for automation and support activities.
• Working knowledge of Java particularly in the context of IAM integrations and troubleshooting.
• Experience supporting IAM platforms in enterprise or large scale environments.
• Strong troubleshooting analytical and problem solving skills.
• Ability to work collaboratively in a client facing fast paced environment.

Nice to Have

• Experience with CIAM use cases such as customer onboarding MFA SSO and API security.
• Exposure to cloud or hybrid IAM deployments.
• Prior experience in BFSI or large regulated environments.