Head HR

Key Responsibilities

A. HR Strategy & Business Partnership

• Partner with CEO & Business Heads to align HR with revenue and profitability goals
• Drive manpower planning & productivity metrics (Revenue per employee bay productivity etc.)
• Act as HR Business Partner for Sales Service and Workshop operations

B. Talent Acquisition (High-Volume Critical Roles)

• Build strong pipeline for:
  • Sales Officers
  • Service advisors
  • Technicians
  • Branch leadership
• Reduce time-to-hire and cost-per-hire
• Develop dealership-specific hiring models (walk-ins campus referrals)

C. Performance Management & Incentives

• Design and implement KPI-driven performance systems
• Align incentive structures with:
  • Sales conversion
  • Workshop efficiency
  • Customer satisfaction
• Institutionalize monthly performance reviews across outlets

D. Learning & Development (Critical Lever)

• Build capability programs for:
  • Sales effectiveness
  • Technical skills (service teams)
  • Customer handling
• Implement Leadership Development Programs (LDP) for:
  • Branch Managers
  • Future leaders

E. Employee Engagement & Retention

• Drive initiatives to reduce frontline attrition
• Build employee connect mechanisms (town halls feedback loops)
• Strengthen employer brand in local markets

F. HR Operations & Compliance

• Ensure compliance with:
  • Applicable Labour laws
  • Payroll & statutory requirements
• Standardize HR processes across all outlets
• Maintain HR MIS and dashboards

G. Culture & Organization Development

• Drive performance-oriented customer-first culture
• Strengthen accountability at branch level
• Enable change management initiatives

H. Digitization & HR Systems

• Implement / upgrade HRMS
• Automate:
  • Attendance
  • Payroll
  • Performance tracking

4. Key Deliverables (First 12 Months)

• Reduce attrition by 20 30% (frontline roles)
• Improve Revenue per Employee by 15 25%
• Reduce time-to-hire by 30%
• Implement structured PMS across all outlets
• Launch / Implement LDP for branch leadership
• Establish HR dashboards for CEO review

5. KPIs / Success Metrics

• Attrition Rate (Sales / Service separately)
• Revenue per Employee
• Hiring TAT
• Offer-to-Joining Ratio
• Training Hours per Employee
• Employee Engagement Scores