Data Lead

Acme Services Private Limited

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Customer Issue Resolution & RCA

Lead troubleshooting and resolution of complex customer-facing data and pipeline issues.
Perform detailed Root Cause Analysis (RCA) and implement preventive measures to avoid recurring incidents.
Ensure timely communication and resolution for critical production issues.

Production Support & Incident Management

Own and manage production support activities for analytics and data platforms.
Drive incident management processes including on-call support SLA adherence escalation handling and post-incident reviews.
Improve overall platform reliability stability and operational efficiency.

Data Pipeline Development & Reliability

Design develop and maintain scalable ETL/ELT pipelines for batch and real-time processing.
Ensure high availability fault tolerance and data integrity across distributed systems.
Continuously optimize pipeline performance and data processing efficiency.

Cross-Functional Collaboration

Work closely with HCM BDC Analytics Customer Success and Engineering teams to understand business requirements and deliver reliable data integrations.
Ensure data consistency validation reconciliation and usability across platforms.

Monitoring & Observability

Implement monitoring alerting logging and tracing mechanisms to proactively identify and resolve production issues.
Improve observability and operational visibility across data systems and microservices.

Job Description: Customer Issue Resolution & RCA Lead troubleshooting and resolution of complex customer-facing data and pipeline issues. Perform detailed Root Cause Analysis (RCA) and implement preventive measures to avoid recurring incidents. Ensure timely communication and resolution for cri...