Assistant Program Manager

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services including residential support counseling peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery while upholding our humanistic optimistic progressive and collaborative values rooted in integrity.

The Assistant Program Manager provides direct supervision to residential staff in collaboration with the Program Manager. This position assists with all aspects of site operations including monitoring staff compliance documentation ensuring adherence to agency policy and procedures and promoting an environment that supports client goals and recovery.

In compliance with NYSs Pay Transparency Act the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position candidates work experience education/training key skills internal peer equity as well as market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results as determined by Human Resources.

Responsibilities

Provide day-to-day supervision support and scheduling for Residential Advisors

and Peer Support Specialists.

Monitor daily documentation and shift notes for accuracy and completeness.

Conduct regular supervision and team meetings.

Participate in hiring and onboarding of new staff.

Support and ensure compliance with individual service plans.

Monitor the physical site including cleanliness safety and necessary maintenance.

Participate in incident review response and follow-up.

Facilitate group activities that support recovery and independent living.

Assist clients with activities of daily living as needed.

Maintain collaborative relationships with internal and external stakeholders.

Other

Ensures compliance with policies federal and state regulations.

Collaborates with the Office of Ethics Compliance & Quality on identifying and correcting non-compliance.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties responsibilities and/or activities may change at any time with or without notice

Minimum Qualifications

• Associates degree in human service-related field and 2 years related experience; OR
• Equivalent experience in lieu of education may be considered.

Licenses/Certifications

Valid NYS drivers license in good standing and access to a personal vehicle for work-related tasks.

Skills & Abilities

Effective oral and written communication skills.

Ability to work independently and cooperatively in a culturally diverse environment.

Basic computer literacy and intermediate proficiency in Microsoft Word and electronic documentation.

Ability to effectively manage time and prioritize tasks.

Reasonable Accommodation

East House provides reasonable accommodations to applicants with disabilities under the

Rehabilitation Act the Americans with Disabilities Act the New York Human Rights Law or similar

applicable law. If you need reasonable accommodation for any part of the application and hiring

process please contact the Human Resources office at or email your request to Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

EEO Statement

East House provides equal opportunity to all qualified individuals and does not discriminate on the

basis of race color creed age marital status sex gender religion sexual orientation gender

identity gender expression national origin veteran status or disability or any other protected

statuses in its hiring promotions and other employment activities.