Director, Productivity

Are you ready to make an impact

West Monroe is seeking a Director to join our Operations Excellence practice within the Productivity discipline. This role is designed for a leader with a clear point of view on how organizations improve productivitycombining workforce analytics process redesign cost takeout and AI-enabled workflow transformation to unlock measurable value.

Our Productivity team focuses on helping clients redesign how work gets done at scaleimproving labor efficiency reducing cost increasing throughput and embedding AI into day-to-day operations.

What youll do:

Lead productivity & cost takeout engagements

• Lead client engagements focused on labor productivity cost takeout operating model improvement and process redesign
• Assess workflows service models and management systems to identify value leakage
• Build quantified value cases using operational data work measurement and financial modeling
• Translate opportunities into executable roadmaps with clear ownership milestones and value realization

Drive AI-enabled workflow transformation

• Identify opportunities to apply AI automation and decision support within business processes
• Prioritize use cases based on business impact feasibility and adoption readiness
• Redesign workflows that embed AI into how work gets done (including human-in-the-loop models)
• Ensure initiatives are tied to measurable outcomes through KPI definition tracking and governance

Drive business development

• Originate and close productivity-focused engagements (e.g. labor optimization cost takeout AI-enabled workflow transformation)
• Develop proposals scopes pricing approaches and staffing models
• Identify and shape follow-on opportunities by translating client pain points into quantified value stories
• Partner across industry and technology teams to bring integrated solutions to market

Lead teams & grow the practice

• Own engagement delivery team leadership quality economics and client satisfaction
• Coach team members in productivity methods structured problem solving and executive communication
• Contribute to Productivity methodologies tools and go-to-market assets

What youll bring:

• 10 years of experience in consulting operations or transformation roles
• Deep experience in productivity improvement including labor efficiency workforce analytics cost takeout or process transformation
• Strong ability to build and communicate quantified business cases (workload analysis capacity cost ROI)
• Experience applying process improvement methods (e.g. lean workflow analysis operating model design)
• Ability to connect AI (including generative AI and automation) to practical workflow use cases and measurable outcomes
• Track record of selling and delivering work in a consulting or advisory environment
• Strong executive communication and stakeholder management skills
• Experience in one or more of West Monroes core industries preferred

What success looks like

• You quickly identify and quantify productivity opportunities and mobilize teams to capture value
• Engagements deliver measurable outcomes (cost reduction labor efficiency throughput improvement capacity unlock)
• Clients adopt AI-enabled workflows that drive sustained operational impact
• You help grow the Productivity practice through delivery mentorship and business development

Other consultancies talk at you.
At West Monroe we work with you.

Were a global business and technology consulting firm passionate about creating measurable value for our clients delivering real-world solutions.

The combination of business and technology is not new but how we bring them together is unique. Were fluent in both. We know that technology alone is not the answer but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe we zero in on the heart of the opportunity getting to results faster and preparing people for whats next.

Youll feel the difference in how we work. We show up personally. Were right there in the room with you co-creating through the challenges. With West Monroe collaboration isnt a lofty promise but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit experience and potential without regard to race color national origin sex sexual orientation gender identity marital status age religion disability veteran status or any other characteristic prohibited by federal state or local law. To learn more about diversity equity and inclusion at West Monroe visit If you require a reasonable accommodation to participate in our recruiting process please inquire by sending an email to .

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California we encourage you to read West Monroes Notice at Collection for California residents provided pursuant to the California Consumer Privacy Act (CCPA) and linkedhere.