Customer Program Specialist II

Join UCTand be part ofthe fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone smartcarand device that uses artificial intelligence.âThis is a critical time for the semiconductor industry and for UCT - as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!â

UCTis looking for a talentedCustomer Program Specialist IIto join us!

The Customer Program Specialist II provides midâlevel support for managing customer programs coordinating order requirements maintaining program data and ensuring timely communication across internal teams and customers. This role handles more complex inquiries monitors program performance and supports issue resolution to ensure successful execution of customer commitments. The Specialist II contributes to process improvements and may assist in guiding junior team members.

Duties and Responsibilities

• Coordinate customer program activities ensuring accuracy of orders schedules requirements and documentation.
• Communicate status updates timelines risks and changes to customers and internal stakeholders.
• Review program data for accuracy perform updates in CRM/ERP systems and maintain program records.
• Identify delays discrepancies or risks and collaborate with crossâfunctional teams to resolve issues.
• Support customer review meetings by preparing reports summaries and followâup actions.
• Respond to customer inquiries related to order status requirements or changes; manage escalations where appropriate.
• Analyze program trends recurring issues or performance gaps and recommend improvements.
• Contribute to SOP development process updates and documentation improvements.
• Assist in onboarding or mentoring Customer Program Specialist I team members.
• Collaborate with operations supply chain planning and customer service to ensure alignment and timely delivery.

Knowledge Skills Experience

• Minimum Qualifications
  • 24 years of experience in customer service program coordination order management or related roles.
  • Strong understanding of customer communication practices and program workflows.
  • Proficiency with CRM/ERP systems and standard office software.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Effective communication and problemâsolving abilities with comfort handling moderately complex issues.
• Preferred Qualifications
  • Experience working in a manufacturing industrial aerospace or technical environment.
  • Knowledge of basic project coordination reporting or performance tracking.
  • Prior involvement in continuous improvement or workflow optimization initiatives.

Education Certifications Requirements

• Minimum Qualifications
  • High school diploma or equivalent.
• Preferred Qualifications
  • Associate or bachelors degree in Business Supply Chain Communications or a related field.
  • Certifications or coursework in customer service program management or project coordination.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under laws and regulations.

Required Experience:

IC