Strategic Programme Manager

About Pleo

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved not just finance. At Pleo were changing that. We build spend solutions that make managing money seamless empowering and surprisingly effective for finance teams and employees alike - with a vision to help all businesses go beyond.

The word Pleo actually means more than youd expect and living by that mantra has been the secret to our success over the last 10 years.

Now were at a pivotal moment in our journey; every move we make has a direct impact on our 40000 customers our business and our collective success. We need people who take pride in uncovering customer needs who turn complex problems into simple solutions challenge the way things are done (respectfully) and always aim high. With great ambitions driving us forward we cant say weve got this whole thing figured out. And frankly thats half the fun! What we can say is that were a driven progressive and importantly a kind bunch of 850 people from over 100 nationalities all committed to delivering the future of business spending together.

About the role

We are looking for a best in class Strategic Programme Manager to join our GTM Strategy & Programs team. This is a multi-functional team focussed on 10x initiatives that combines strategy data operations and cutting-edge technology in order to build efficiencies in Pleos GTM via Sales CS Product and must have a proven track record as a Programme Manager with experience managing end-to-end execution of a project and a team to support successful delivery. You will be supporting and delivering major business growth by building robust and smart processes as well as problem solving for new and innovative solutions that will 10x Pleos growth.

Who youll be working with and reporting to

Youll report to the Director of GTM Strategy & Programs and the role sits within the Revenue Operations function at Pleo. Youll work closely withRevenue OperationsCustomer SuccessSales and GrowthProduct and Data teams andCommercial IT.

What youll be doing

In this role you will lead various commercial programmes covering the revenue efficiency of the entire customer lifecycle from a strategic and operational nature. Some examples are:

• Lead and New Business revenue acquisition

• Growth revenue pipeline

• Churn prevention

• Product adoption

• AI-assisted GTM delivery

• Customer profile scoring and segmentation

We are involved where the business needs new innovative ideas related to revenue efficiency and effectiveness to be ideated designed built launched and measured.

Youll be keeping yourself busy

• Leading the end-to-end delivery of cross-functional projects for implementation of new high-impact commercial processes (including the latest AI workflows) including successful adoption and change management.

• Defining new strategic initiatives building structured business cases for solutions that materially improve revenue efficiency velocity and predictability

• Communicating recommendations and new process enablement to senior management and function teams in a clear concise and impactful way

• Leading stakeholder engagement facilitating and collaborating in project team meetings and acting as the key orchestrator of process and delivery

• Managing deadlines prioritising workloads bringing high velocity and maintaining strong attention to detail to meet organisational objectives and quality measures

What you bring

• Minimum of 3 years of experience in a Programme Manager or Strategy & Operations role

• Background in consulting startup or industry-related experience managing teams of cross-discipline resources with complex multi-location programs is a plus

• Exceptional organisational and time-management skills with a proven ability to manage multiple projects / stakeholders concurrently and ensure timely delivery

• Ability to think outside-the-box and problem solve for some of the hardest growth problems at Pleo. This is supported by strong analytical and decision-making abilities.

• Experience handling high-pressure situations and tight deadlines.

• AI-first mindset with experience with AI tools and integrations (eg. GPT models n8n Clay etc.)

• Proficiency in Excel or Gsheet including formulas pivot tables and data visualisation techniques.

• Nice-to-have: Strong personal interest understanding and experience in utilising AI workflow tooling (n8n Clay etc.)

Why is this role a good fit for you

This role is a good fit for you if:

• You dont just want to suggest strategies from a slide deck; you want to get into the weeds of n8n Clay and GPT models to actually build the workflows that drive revenue.

• You prefer exponential growth over incremental gains. You are comfortable with the high-pressure high-velocity nature of a startup and enjoy solving hard problems that dont have a pre-existing playbook.

• You can analyse complex customer segmentation data in a spreadsheet and then pivot to a meeting where you convince a Sales or CS leader to adopt a brand-new AI-assisted process.

This role is not a good fit for you if:

• Youare looking for a role where you manage established stable processes and perform routine status updates the 10x and innovative ideation requirements of this role will feel overwhelming.

• Your project management style relies solely on traditional waterfall methods and you arent interested in experimenting withLLMs or automation tooling you will likely struggle with Pleos AI-first mandate.

• You prefer to work in a bubble without constant stakeholder management and cross-functional collaboration the orchestrator aspect of this job wont suit you.

Show me the benefits

• Your own Pleo card (no more out-of-pocket spending!)

• Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office

• Comprehensive private healthcare - depending on your location coverage options include Vitality Alan or Médis

• We offer 25 days of holiday your public holidays

• For our Team we offer both hybrid and fully remote working options

• We use MyndUp to give our employees access to free mental health and well-being support with great success so far

• Paid parental leave - we want to make sure that were supportive of families and help you feel that you dont have to compromise your family due to work

The interview process

We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful our interview process is as follows:

1. Intro call: A 30-minute chat with our Talent Acquisition Partner to discuss the role and your background.

2. Hiring Manager Interview: A 45-minute chat to go deeper on your experience and what you can bring to the team

3. Pleo Challenge:We will send you a take home test and invite you to present it during a 60 minute team interview. This is an opportunity to show us how you would handle the day to day of the role

4. Final Interview:A final interview with a Senior Leader

Transparency is important to us so we also wanted to share some insights about what were looking for in applications to ensure you can set yourself up for success!

Last time we hired for this role we received a vast number of applications but only a few were selected for an intro call. With this in mind we want to help you understand what we really care about when reviewing your application:

• We receive a lot of CVs and many of them are AI-generated. We love seeing people leverage AIits a big focus for us internally toobut without human intervention these CVs can sometimes become generic and fail to show a candidate in the best light. What were really looking for is the specific details of real impact that only younot AIknow from your previous experience. A top tip from us is to use the Achieved X as measured by Y by doing Z formula (credit: Laszlo Bock 2014) to give a really clear picture of what youve worked on. A final note: including links to your previous companies websites is a huge help and allows us to truly understand your background.

• Every single application we receive is reviewed by a human (yes hundreds of them) because we believe that candidates efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully they make a huge difference in our decision-making process.

• Highlight most important aspects of the role points that might get misunderstood any specific industry requirements etc.

About your application

• English first. Since its our company language please submit your application in English. Youll be using it a lot if you join us.

• A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly we only accept applications through our systemour support team cant pass on calls or emails.

• Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply even if you dont tick every single box. We encourage people from all backgrounds and experiences to join us.

• Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format email Well design a process that works for you.

• Your data is safe. When you apply we process your personal data as a data processor. For more information on how Pleo processes personal data read our Privacy Policy here.

• Applying for multiple roles Nothing is stopping you and we assess every role independently. However we do look for alignment so make sure you can explain why your interest and experience are right for each specific role.

• Reapplying. If youre applying for the same role again please wait six months from your last decision before hitting submit.

Required Experience:

Manager