Customer Service Agent

Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior friendly efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $17.50

This position is located at the Pocatello Airport: 1950 Airport Way Pocatello ID 83204

Schedule:

Wednesday 3PM-7PM Thursday Friday Saturday 10AM-7PM

We are hiring now for immediate openings. Responsibilities include:

• Greets and answers customer questions and provides assistance based on each customers needs and requests by some locations which offer both brands this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name verifies rental agreement and reservation
• Ensures a pleasant smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
• Provides all customers with undivided attention while assisting them
• Prepares all rental and return documents accurately and completely
• Offers all customers assistance with directions maps local area information and appropriate service information
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensures that the return date and time on the rental agreement is accurate
• Reviews all charges at the time of vehicle return
• Prepares the Rental Agreement Folder with all required information
• Answers the telephone in a friendly helpful and prompt manner
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
• Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service and maintains work area in a safe and clean condition
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible
• Seek to improve job performance through self-assessment skill development training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

High School Diploma or G.E.D. required
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be at least 18 years old