Systems Engineer

About The Role:

Responsibilities will include:

• Own and operate the Airlock Digital platform including installation configuration maintenance and upgrades.
• Managing the Airlock agent across Windows macOS and Linux endpoints.
• Administer application allow lists execution policies and control rules in line with customer security requirements.
• Process service requests including application block / unblock requests new software onboarding and OTP (One-Time Password) session management.
• Resolve application control incidents within agreed SLAs including break-fix support for platform failures.
• Manage Airlock vendor relationships including incidents requests and escalations.
• Integrate Airlock with enterprise tooling such as Splunk for logging monitoring and compliance reporting.
• Monitor platform availability performance and capacity.
• Support the transition of Airlock from project delivery into BAU operations.
• Develop and maintain operational documentation work instructions and knowledge base articles.
• Produce monthly compliance service performance and incident reporting.
• Collaborate with cyber security end user compute (SOE) application packaging and service management teams to ensure seamless service delivery.

What youll bring to the table:

You are a hands-on Systems Engineer with experience working in enterprise end-user computing or security environments and you understand how application control technologies are implemented operated and supported in practice

• Airlock certification OR proven hands-on experience operating Airlock (or similar) in an enterprise environment.
• Strong understanding of application control concepts.
• Knowledge and exposure to packaging deploying and supporting endpoint agents at scale.
• Background in SOE endpoint security systems engineering or application packaging.
• Proven ability to troubleshoot and resolve operational incidents in SLA-driven environments.
• Experience working with vendors and managing technical escalations.
• Strong documentation reporting and stakeholder communication skills.

Experience with other Application Control or endpoint security platforms will be considered provided you can demonstrate strong foundational knowledge and the ability to quickly adopt Airlock.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.

Be You Create the Future

At Kinetic IT were driven by a shared passion for technology customer success and community impact.

With over 1500 talented people working across Australia we deliver world-class capabilities with a local touch helping shape the future of tech here and beyond.

We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.

As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
• Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
• Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
• Celebrate together Social events cultural celebrations end-of-year functions DEI belonging events and more.
• Wellbeing matters Health and wellness resources and events free skin and health checks free flu shots tailored leave and support options free and confidential EAP and access to Fitness Passport.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to .

You can learn more about our culture and crew online at .