Card Rewards Senior Operations Consultant

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for resolving day-to-day complex problems researching and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design development and implementation of products systems processes and services using discretion within the project management methodologies with a focus on continuous improvement. This role supports Card Rewards product design and rewards platform enhancement projects supporting existing Process Design Managers.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy.

Responsibilities:

• Leads the design development and implementation of complex products systems and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction guidance and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects
• Act as Product Owner in Agile framework to formally document Epics and Stories to support project business requirements (JIRA)
• Assist Technology team with capacity and prioritization of work
• Support Rewards Operations Product Strategy Managers and Analysts with robust project workload and deliverables
• Create test scenarios within low level release environments for proof-of-concept validation
• Provide validation coverage for rewards integrated releases and Application Resiliency/Business Recovery exercises
• Create and execute data queries against customer and business rule tables for validation of project installs and strategy deployments
• Provide subject manager expertise and thought leadership in strategy development discussions
• Work with Technology partners to design strategic solutions within the Card Rewards platform
• Socialize defects within existing Business Control routines for Card
• Promote and champion AI tool usage within team in collaboration with department AI Collective Lead

Required Qualifications:

• Experience working within Agile framework
• Minimum 2 years Card experience
• Adept with Powerpoint and Excel
• Excellent communication skills at all levels
• Committed to performance excellence

Desired Qualifications:

• Prior project testing experience (UAT)
• Query writing experience
• Desktop Procedure development experience
• Card Rewards experience

Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills
• Data query development

Shift:

Hours Per Week:

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