Manager Corporate Support

The Manager of IT Corporate Support is responsible for overseeing corporate support services (inclusive of tech desk and hardware support) collaboration & conference room management and voice systems across JD Finish Line Corporate Office and Distribution Center (including Shoe Palace). This role is pivotal in setting strategic direction for processes and procedures acting as the voice of IT within the organization. Building and nurturing relationships across various departments are key to success.

This individual will effectively exhibit JD Finish Lines core values of Customer People Winning Community and Financial Responsibility in everything they do by performing the following key duties:

• Leading strategic planning for the corporate support teams managing resources and setting priorities.

• Collaborating closely with other support leadership to align and standardize Service Level Objectives.

• Overseeing Support Supervisors to ensure coverage during scheduled service and support hours.

• Managing the performance of all direct reports and providing feedback development guidance mentorship and/or point of view to supervisor-level reports on indirect reports.

• Analyzing and optimizing workload exploring creative ways to enhance efficiency and effectiveness with help from designated Scrum Master.

• Designing and tracking goals for the corporate support and engineering teams overseeing staff to meet these objectives.

• Reviewing and managing support metrics and communicating outcomes through appropriate channels.

• Serving as an escalation point beyond the supervisory level through the Technical Support Desk for Corporate Support issues.

• Collaborating with IT Leadership on departmental finances and yearly budget planning.

• Reviewing and approving third-party vendor invoices requested by IT Support Services.

• Ensuring completion of technical documentation for procedures vendor projects and internal development changes.

• Representing direct teams interests in cross-functional IT meetings (New projects Scheduled change and Deployments).

• Conducting and/or part of the interviewing hiring and training processes; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Handling additional duties and projects as required

Required Education and/or Experience-

• Bachelors degree (B.A.) in Information Technology from a four-year college or university or an equivalent combination of education and experience.

• 4 - 6 years additional experience in retail management project management and personnel management with at least 5 years of Helpdesk/Customer Service experience.

• Previous engineering experience in the collaboration and voice space preferred.

Required Computer and/or Technical Skills-

• Strong knowledge and abilities with end-user computing platforms (Windows Mac and mobile devices).

• Software solutions experience including Google Suite Microsoft Office Suite Adobe products and POS environments.

• Understanding and awareness of infrastructure technologies such as servers enterprise storage databases voice and data communications. Knowledge of cloud and managed hosted solutions is a significant plus.

Physical Demands-

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Sit for more than 6 hours per shift.

• Use hands to finger handle and feel.

• Reach with hands and arms.

• Talk and/or hear.

• Walk or move from one location to another.

• Periodically may need to climb balance stoop kneel or crouch.

• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally.

• Punctuality and regular attendance consistent with the companys policies are required for the position.

• The average work week is 40-50 hours which can vary depending on business needs.

• The work environment for this position is a moderately noisy office setting with very limited exposure to a moderate to loud warehouse setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of the normal job scope temporarily per company policy.

#LI-DNI

This job description is not intended to cover all aspects duties and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.

EEO Statement:

The Finish Line Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal state and local EEO laws. The Finish Line Inc. prohibits discrimination against employees and applicants for employment based on race or color religion or creed national origin alienage or citizenship status marital status sex pregnancy status age military status disability or any other characteristic or class protected by law. The Finish Line Inc. provides reasonable accommodations in accordance with applicable laws including for disabilities pregnancy and religious practices.

Need accessibility assistance to apply
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at or email us at A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)