About the role

Reporting to the General Manager Commercial Performance & Business Improvement the role provides strategic leadership across pricing service design compliance billing governance and consumer engagement for the Higher Everyday Living Fee (HELF). It ensures HELS are legislatively compliant consistently delivered financially sustainable and clearly understood by residents and their representatives while supporting positive choice dignity and quality of life.

This position is offered on a 12 months max-term contract and the location can be flexible depending on the successful applicant.

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

• NFP salary packaging ($15900 tax free) plus meals and entertainment benefit (up to $2650 tax free)

• Additional leave purchase options and 14 weeks paid parental leave

• Flexible working options including hybrid arrangements

• Discounts on everyday products and services

• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families

• Free access to independent counselling support for employees and families

• Health & Wellbeing programmes

• Reward & Recognition programmes

• Referral bonuses

• Career and professional development opportunities

Key Focus Areas

• Enterprise ownership of the HammondCare Higher Everyday Living Services (HELS) framework ensuring alignment to legislation operational capability commercial objectives and HammondCare values

• Endtoend lifecycle governance of HELS from resident enquiry and consent through service delivery billing variation annual review and cessation

What do you need to apply

• Flexibility and willingness to travel extensively.

• Qualifications in Business Sales or similar.

• Drivers Licence with reliable car.

• Demonstrated experience working in a regulated environment with compliance obligations.

• Strong coordination and stakeholder management skills across Residential and Enabling teams.

• High level of attention to detail and documentation discipline.

• Ability to communicate clearly and sensitively with different stakeholders including Residential Managers residents and families on service and fee-related matters.

• Strong analytical and reporting capability.

• Experience in residential aged care operations admissions lifestyle and hospitality (Desirable).

• Exposure to agreement management audit risk or governance activities (Desirable).

• Relevant tertiary qualification or equivalent professional experience (Desirable).

To Apply

If you are ready to make a difference with HammondCare Apply Now! For any specific queries please contact

Pre- Employment Checks

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checking.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.