Client Relationship Manager, TMBS

About us:
Linklaters is a global law firm providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative efficient agile entrepreneurial and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives but by fostering a positive supportive fair and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team with a common goal.

The Role:

We are looking for a Client Relationship Manager to play a pivotal role in delivering the Firms Telecoms Media & Business Services (TMBS) sector strategy with a particular focus on digital infrastructure. Working closely with the Senior Sector Manager sector leaders and relationship partners you will support complex fastmoving and often crossborder client relationships to drive profitable growth and longterm client value. You will be welcomed into the BDM function as a key part of a globally diverse team collaborating closely with local colleagues and the wider BDM community in a highly collegiate environment. The role offers a broad range of insightled CRM business development and marketing activities providing strong opportunities for learning and progression within a supportive highperforming team.

Your Key Responsibilities:

• Develop a strong understanding of the global TMBS sector including market dynamics key players and client priorities to support growth of existing relationships and development of new opportunities.

• Partner with relationship partners to deliver whitespace analysis and opportunity spotting across priority TMBS clients focusing on complex highvalue work particularly within digital infrastructure telecoms media and business services.

• Manage a portfolio of TMBS clients delivering effective account management reporting and coordinated crossselling across practices and the global network.

• Drive proactive insightled client engagement by leveraging firmwide sector practice knowledge and product capabilities to position the Firm for strategic highmargin work.

• Gather and analyse market intelligence and dataled insights to inform BD strategies pipeline management and targeted TMBS initiatives at both local and global levels.

• Support the development of win strategies pitches and proposals providing highquality input and collaborating with partners and bid teams to produce compelling client submissions.

• Build strong relationships with TMBS client contacts relationship partners and internal stakeholders including Pricing Finance and Legal & Risk to deliver a consistent and standout client experience.

• Champion effective use of Salesforce and CRM best practice ensuring accurate reporting strong adoption and continuous improvement in account management processes.

What were looking for:

• Proven client development experience within a legal or professional services environment.

• Strong relationshipbuilding skills with the ability to establish trusted relationships with sector leaders relationship teams and where appropriate clients.

• Good knowledge of the TMBS sector including digital infrastructure technologyled services regulatory frameworks and market trends.

• Solid understanding of CRM tools and best practice in strategic client relationship and account management.

• Experience identifying and developing strategic opportunities and supporting the successful winning of work from TMBS clients.

• Strong analytical communication and organisational skills with the confidence to work with data reporting and client plans to support decisionmaking.

Whats on offer:

This role can be based in our London offices with a hybrid working model available.

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution youll be making to our success. These include:

Health & Wellbeing

• Private Medical Insurance

• Free in-house fitness centre and subsidised health club memberships

• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options

• Income protection and life assurance

• Mortgage advice and will-writing services

Family & Lifestyle

• Electric car and cycle to work schemes

• Emergency family care

• Additional holiday/birthday leave

• Maternity/paternity/shared parental leave

• Travel insurance and season ticket loan

• Option to join sports and social clubs as well as our employee networks groups (such as our Gender Equality With Pride or Social Mobility Networks)

If you think this role would suit you please click apply below. We look forward to hearing from you!

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of and requirements for the performance of this job. As such the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) areonlyaccepted online via the related to our roles must be directed to the relevant recruitment team andnotthe partners practices or stakeholders (forlegal rolesorforbusiness team roles).