Sr. Director, CFC Enablement Lead Oncology

CFC Excellence is a Center of Excellence (CoE) dedicated to advancing how Commercial Customer-Facing Colleagues (CFCs) work through strategic investments in tools processes systems and AI-enabled capabilities. The CoE identifies and scales both internal and external best practices to drive field force effectiveness connecting enterprise innovation with Business Unit execution.

The teams mission is to improve the CFC experience recognizing that strong enablement grounded in data analytics and responsible AI to drive higher call quality better customer experiences improved productivity and measurable business impact in support of patient outcomes and commercial objectives.

This is a rare opportunity to sit at the intersection of Oncology commercial strategy and enterprise AI-enabled innovation two of the highest-priority areas across Pfizers commercial organization. As the Senior Director CFC Enablement Oncology you will help to shape how one of the worlds leading Oncology businesses enables its field force while simultaneously working to scale capabilities that define the future of CFC/HCP engagement. You will operate with broad visibility across the Oncology Business Unit and the CFC Excellence Leadership Team (CFCE LT) with direct influence over tools insights and ways of working that reach thousands of colleagues and ultimately patients.

Role Summary

The Senior Director CFC Enablement Oncology is a senior strategy and operations role reporting to the VP CFC Excellence with dual accountability. First the role serves as a strategic thought partner and member of the Oncology Customer Engagement & Performance (CEP) Leadership Team supporting field force priorities across the Oncology Business Unit. Second the role serves as a member of the CFC Excellence Leadership Team (CFCE LT) leading enterprise-level reporting analytics and CRM programs that ensure new capabilities are deployed effectively at scale while accounting for Therapeutic Area nuances.

The ideal candidate brings deep Oncology commercial and operational experience the credibility to advise senior leaders and the data and AI fluency to translate complex insights into field-ready action. The ability to influence and drive outcomes across a large matrixed organization without direct authority is essential.

Role Responsibilities

Oncology CEP Strategic Thought Partnership

• Serve as a member of the Oncology CEP Leadership Team alongside the Enablement Lead and Performance Analytics (PA) Lead contributing to strategy prioritization and continuous improvement.
• Support Oncology priorities related to CFC experience (e.g. Voice of the Customer) call quality (e.g. STEM AI Listening) and executional effectiveness informed by data and analytics.
• Enable effective deployment of new capabilities by working across the Global Commercial Enablement Excellence (GCEE) including CRM technology and analytics partners to design and launch solutions such as reporting platforms digital coaching tools and AI-enabled insights.
• Identify opportunities to improve processes tools and workflows that enhance field effectiveness and customer engagement.
• Ensure Oncology insights and field experiences actively shape the CoEs enterprise enablement priorities partnerships and investments.
• Leverage enterprise and cross-functional networks to drive progress adoption and change without direct authority.
  

Enterprise Reporting CFC Effectiveness & CRM Leadership

• Lead CoE enterprise responsibilities with ownership of Reporting CRM and Analytics and Enterprise Tools and Capabilities including HCP Access.
• Define and evolve enterprise reporting analytics and frameworks to support consistency transparency and actionable insights across Business Units.
• Provide strategic guidance across CRM core design and reporting strategy partnering with the CRM Tech team Digital and Business Unit enablement teams.
• Own the enterprise HCP Access capability integrating tools (e.g. LinkedIn Navigator/RX Advantage) engagement data and responsiveness analytics to assess impact of capabilities to mitigate access challenges and improve engagement effectiveness.
• Identify curate and scale internal and external best practices including responsible and compliant AI use ensuring enterprise investments deliver sustained field value.
• Mobilize stakeholders and resources to deliver complex cross-functional initiatives in a matrixed environment.
• Ensure enterprise initiatives remain grounded in Business Unit and field needs supporting adoption and sustained impact.

Basic Qualifications

• 15 years of pharmaceutical commercial and operational experience with demonstrated depth in Oncology including a strong understanding of Oncology go to market business models customer dynamics and field execution.
• Demonstrated credibility with the ability to operate as a trusted strategic advisor to senior Oncology leaders in CEP and leadership team settings.
• Experience leading data analytics reporting or AI-enabled insight initiatives in a complex matrixed organization.
• Proven ability to translate complex data and AI-driven outputs into clear actionable insights for senior leadership decision-making.
• Strong understanding of CFC reporting analytics and AI-enabled tools and their impact on call quality customer experience and performance.
• Demonstrated ability to influence across Business Units and functions through enterprise networks without direct authority.
• Proven track record of leading cross-functional teams to deliver innovation transformation and operational programs on time.
• Strong written and verbal communication skills with executive presence.
• Bachelors degree required advanced degree preferred.

Preferred Qualifications

• Experience with CRM platforms commercial analytics tools AI-enabled solutions and reporting ecosystems.
• Track record of driving simplification standardization and scalable AI-supported solutions across enterprise or cross-Business Unit roles.
• Strong business acumen with the ability to balance Business Unit needs against enterprise priorities.
• Commercial leadership experience with an understanding of how to maximize CFC impact and remove field impediments.
• Experience supporting or engaging with commercial leadership teams as a strategic advisor.
• Comfort operating in ambiguity and white space with the ability to drive toward an aspirational vision with limited direction.
• High energy urgency and creativity; able to manage competing priorities and deliver under pressure.
• Role model for Pfizers values: Courage Excellence Equity and Joy.
• Discretion and trustworthiness in handling confidential information.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

OTHER JOB DETAILS

• Last Day to Apply: May 25 2026

• Work Location Assignment: Hybrid 2-3 days onsite/week US Commercial Pfizer site required (per Pfizers Log in for Your Day Policy)

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN O-1 H-1B etc.) is not available for this role now or in the future.