Associate, Provider Engagement

About Stellar Health:

Historically US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures rather than the quality of health outcomes.

At Stellar Health we help primary care providers put patient health first. Our platform - a mix of technology people and analytics - supports providers at the point of care delivering real-time patient information activating practice staff and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App our web-based point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete and Payors save money in reduced healthcare costs along the way.

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic Point72 & Primary Venture Partners) with an established product & proven operating model. Weve shown that we make a real difference for physician practices and their patients.

About the position:

Stellar is looking for a Provider Engagement Associate who will drive performance impact for our practices. Provider Success works closely with healthcare providers clinicians and practice staff to ensure that they are using Stellars technology product to improve patient quality outcomes. This role is a key part of our Operations Team and works cross-functionally with Sales Product and Customer Success. Were looking for talented and driven individuals to join our team. If youre interested in working at a healthcare startup this opportunity is for you!

What youll do:

• Conduct outreach calls to practices and build immediate rapport and trust by adapting approach to their needs

• Lead individual and group practice meetings to build successful workflows with the Stellar application and drive performance on key outcomes

• Quickly triage inbound emails and answer questions from practices

• Collaborate with team members across our larger Provider Success function to implement new engagement strategies on a monthly basis

• Generate insights on how standardize and scale our existing processes

• Act as a Stellar Ambassador with practices and other healthcare stakeholders

• Work cross functionally with product and customer success stakeholders to communicate medical group insights and resolve issues

What you need to have:

• Bachelors Degree

• Previous experience in customer service customer success sales or operations

• Experience working in a fast-paced environment

• A determination to help doctors and clinicians provide high quality care

• Excellent project management experience including the ability to manage/ juggle multiple priorities

Who will love this job:

• You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too

• You thrive on helping others and owning successful outcomes

• You are a team player and understand collaboration and accountability are key

• You understand appreciate and enjoy responsibility

Perks & Benefits:

Stellar offers a carefully curated selection of wellness benefits and perks to our employees:

• Medical Dental and Vision Benefits

• Flexible PTO

• Universal Paid Family and Caregiver Leave

• Wellhub Gym Memberships

• Pre-tax commuter benefits HA FSA plans

• Company sponsored One Medical memberships and Citibike memberships

• Medical Travel Benefits

• JOON a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them

• Stock Options & a 401k matching program

• A broad calendar of company sponsored social events that for our in-office and remote employees

• Company sponsored lunch for all NY HQ employees

Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression veteran status or any other legally protected status.

We believe that diverse teams -and the different identities cultures and life experiences our team members bring to the table- enable us to create amazing products find creative solutions to interesting problems and build an inclusive working environment.

Stellar Health Employment Privacy Notice

At Stellar Health your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent please take note of the following practices to ensure the legitimacy of any interaction with our team.

• Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @ email address.

• Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses agencies or forums may be phishing scams designed to obtain your personal information.

• We will not ask you to provide personal or financial information including but not limited to your social security number online account passwords credit card numbers passport information and other related banking information until we begin onboarding activities which will be coordinated by a member of the Stellar Health People Ops Team with an @ email address.

If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate please contact If you believe youve been a victim of a phishing attack please mark the communication as spam and immediately report it by contacting the U.S. Federal Trade Commission.

Required Experience:

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