RBA Technical Support Representative Loose Equipment

Technical Support Representative Loose Equipment

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the worlds largest manufacturer of fire equipment we make sure our vehicles production teams and service personnel are ready to do what is necessary to keep communities safe.

POSITION SUMMARY

The Technical Service Representative Loose Equipment is responsible for processing warranty claims providing high-level technical support and maintaining a comprehensive understanding of Rosenbauers full equipment portfolio including portable pumps robots BEST systems and other firefighting tools. This role supports both internal teams and field customers ensuring timely resolution of product issues and exceptional post-sales support.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauers Mission Vision and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

1. Process warranty claims for Rosenbauer equipment ensuring accuracy documentation completeness and timely resolution.
2. Provide technical troubleshooting support for all Rosenbauer equipment including pumps robots electronic systems and specialty tools.
3. Maintain comprehensive product knowledge to support field sales and end users.
4. Serve as the primary technical contact for Rosenbauer equipment inquiries and escalations.
5. Collaborate with the Director of Firefighting and Body Components to support product launches updates and field training needs.
6. Document all technical interactions resolutions and customer feedback within established systems.
7. Support dealers and customers through phone email ticketing systems and on-site visits as required.
8. Travel to customer locations tradeshows and Rosenbauer facilities to provide hands-on support or training.
9. Assist with the identification and escalation of recurring product issues to engineering and product teams.
10. Performs other duties and responsibilities as required by the supervisor to meet the needs of the department.

KNOWLEDGE SKILLS AND ABILITIES (KSAS):The requirements listed below are representative of the knowledge skill and/or ability required to successfully perform the essential functions of the job.

(K) nowledge Education and/or Experience:

• Associate degree in automotive or diesel mechanics preferred.
• EVT certification preferred.
• CDL certification preferred.
• Experience working with electrical systems on vehicles preferred.
• 1 years of sales or customer service experience preferred.
• 1 years of experience working in a similar role preferred.

Language:

• Able to find read and interpret relevant business periodicals professional journals technical procedures or governmental regulations.
• Able to write reports and business correspondence in a professional manner.
• Able to effectively present information and respond to questions from groups of managers clients customers and the general public.
• Able to follow written and verbal directions and communicate new information that could affect project trajectories.

Math:

• Able to calculate figures and amounts such as discounts interest commissions proportions and percentages.

Computer:

• Able to perform intermediate PC functions in Microsoft Office Suite and MAS 500.

(A) bilities:

• Able to deal with problems involving a variety of variables in non-standard situations.
• Strong attention to detail.
• Able to read and understand specs.
• Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
• Able to prioritize work and to multitask while adhering to deadlines.
• Able to work with minimal supervision in a team environment.
• Able to understand and follow all safety policies to promote a safe working environment for all.

Equal Opportunity Employer/individuals with disabilities/protected veterans. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review theKnow Your Rights notice from the Department of Labor.

All offers of employment are contingent upon the successful completion of a pre employment drug screening