Technology Service Owner, Digital Platform

Create your best future and join as a Technology Service Owner Digital Platform.

Whats the role

As a Technology Service Owner you are accountable for the end-to-end performance resilience and operational readiness of WIB Digital platforms supporting institutional clients. You act as the single point of accountability for service stability availability and continuous improvement ensuring platforms operate as Tier 1 services aligned with risk security and regulatory requirements. This role requires strong technical judgement risk-based decision-making and clear communication across engineering service management and business teams.

Additionally youll lead production readiness and release activities ensuring smooth transitions into BAU support with strong governance documentation and risk awareness. Youll own the effectiveness of the Level 3 service model driving faster incident resolution reducing reliance on delivery teams and improving service capability through skills uplift and automation.

You will drive service improvements focused on reducing incidents enhancing recovery and improving monitoring and observability. You will manage risk and compliance support audits oversee vendor performance and communicate complex technical issues in a clear business-focused manner.

What do I need

• Extensive experience as a Technology Service Owner across digital platforms within banking or financial services including production services platform operations and service ownership.
• Strong understanding of service resilience incident management and production readiness.
• Experience working across build change and run environments.
• Ability to confidently engage with senior engineers architects and business leaders.
• AI-savvy with the ability to leverage AI tools to improve delivery and efficiency.
• Demonstrated experience in leading and guiding teams to deliver reliable and high-quality outcomes.

Why Join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee only mortgage rates.
• Flexible work arrangements to help you achieve a greater work life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find more information and contact details on our FAQs and how to contact us page under the Diversity sustainability and flexibility section.