Mitigation Manager

Servpro

Job Location:

Naples, FL - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

The Mitigation Manager is a key operational leader within the SERVPRO Restoration Division reporting directly to the General Manager. This position carries full accountability for the planning execution and performance of all mitigation operations including water fire mold and related emergency services. The Mitigation Manager is responsible for driving project profitability maintaining IICRC compliance and delivering an exceptional customer experience on every job.

This role demands a results-oriented leader who can simultaneously manage field crews coordinate complex job scopes and uphold the operational standards that define the SERVPRO brand. The Mitigation Manager serves as the primary point of accountability for the mitigation team and is expected to model professionalism technical excellence and a commitment to continuous improvement.

ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES

Operations Leadership

Direct and oversee the day-to-day field operations of all mitigation crews including scheduling production management and job assignments

Ensure all mitigation work is performed in accordance with IICRC standards (IICRC S500 S520 and applicable guidelines) SERVPRO quality protocols and applicable safety regulations

Establish document and continuously improve operational workflows to drive consistency efficiency and profitability across all mitigation jobs

Enforce OSHA and company safety standards; conduct regular field audits and corrective action as needed

Collaborate with administrative and project coordination staff to ensure accurate job file documentation timely billing and complete chain-of-custody for all equipment

Monitor and manage equipment inventory maintenance schedules and vehicle readiness to support operational demands

Project Management

Manage all phases of assigned mitigation projects from initial job intake and scoping through final documentation and close-out

Prepare detailed accurate scopes of work and cost estimates utilizing Xactimate or equivalent estimating platform

Communicate project scope timelines and pricing with property owners insurance adjusters and third-party administrators; obtain all required approvals prior to work commencement

Coordinate internal crews approved subcontractors and equipment logistics to ensure on-time on-scope project delivery

Monitor and enforce job-level cost controls including labor hours material usage and equipment deployment to achieve targeted gross margin

Maintain complete and accurate job files in accordance with SERVPRO documentation standards; ensure all required photos moisture readings and drying records are captured

Customer Experience & Stakeholder Relations

Serve as the primary operational point of contact for customers and insurance partners throughout the mitigation process

Deliver a consistently exceptional customer experience aligned with SERVPRO brand standards and core service values

Proactively communicate job status scope changes and any issues to all relevant parties in a timely and professional manner

Support emergency response operations including after-hours and storm response activations as required by business conditions

Contribute to the companys online reputation management strategy by promoting customer satisfaction and timely resolution of concerns

Team Development & Leadership

Lead the recruitment selection onboarding and initial training of mitigation technicians and crew chiefs

Provide consistent performance coaching feedback and individual development planning to build team capability and bench strength

Foster a high-accountability safety-first team culture grounded in SERVPRO values operational integrity and continuous improvement

Identify skill gaps and coordinate or deliver targeted training programs including support for team IICRC certification pathways

MINIMUM QUALIFICATIONS

Education & Experience

High school diploma or GED required; Associates or Bachelors degree in Business Construction Management or a related field preferred

Minimum 2 years of supervisory or management experience in an operational environment required

Minimum 13 years of experience in restoration water/fire mitigation construction or a directly related industry preferred

Licenses Certifications & Technical Skills

Valid state drivers license with an acceptable driving record required

IICRC certifications (WRT ASD FSRT or equivalent) required or must be obtained within 90 days of hire

Proficiency with Xactimate estimating software required or demonstrated ability to develop proficiency within 60 days

Working knowledge of SERVPRO job management systems (DryBook PSA or equivalent) preferred

Familiarity with OSHA 10 or 30 construction safety standards preferred

CORE COMPETENCIES

Operational Leadership

Project & Cost Management

Customer Focus & Communication

Technical Expertise (IICRC Standards)

Team Building & Coaching

Accountability & Results Orientation

Problem Solving & Decision-Making Under Pressure

PHYSICAL REQUIREMENTS & WORK CONDITIONS

Ability to regularly lift and carry up to 50 lbs. unassisted; up to 100 lbs. with assistance

Ability to work at heights climb ladders and safely navigate confined spaces including crawl spaces and attics

Ability to push pull maneuver and operate restoration equipment in field environments

Ability to work in environments affected by water fire smoke mold and associated chemical agents while adhering to PPE requirements

Availability to respond to emergency service calls including after-hours weekends and storm/CAT event activations as required

Valid drivers license required; frequent local and regional travel to job sites

PRE-EMPLOYMENT REQUIREMENTS

Successful completion of a background check subject to applicable state and federal law

Pre-employment drug screening as required by company policy

Motor vehicle record review

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Manager