ServiceNow Technical Architect

Location:

Department:

Shift:

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Summary:

Residence In Texas - Required

Remote - Full-Time

Were looking for a ServiceNow Technical Architect to own the strategic design and enterprise-wide implementation of our ServiceNow platform. This isnt a maintenance role. Youll set the architectural standards enforce best practices across every module and translate clinical and business requirements into platform solutions that directly support the care we deliver to kids across Texas.

What Youll Do

Enterprise Platform Architecture:Design the end-to-end technical structure of our ServiceNow environment: data schema environment strategy application hierarchy. Build frameworks that scale across diverse business units and hold up in a 24/7 clinical operation.

Strategic Integration:Architect and implement complex integrations via REST/SOAP APIs IntegrationHub and specialized connectors. Synchronize ServiceNow with our EHR HR systems and infrastructure monitoring tools. Data fidelity across healthcare systems is non-negotiable.

Technical Oversight & Code Validation:Lead developers and administrators through rigorous code reviews ATF testing and QA validation. You set the bar for what ships to production.

Governance & Standards:Establish global development standards: scripting conventions update set protocols release governance. Conduct regular audits to minimize technical debt and keep every customization aligned with the upgrade roadmap.

Security & Compliance:Architect ACLs encryption at rest and identity management controls. You own our HIPAA compliance posture on the platform and the protection of pediatric patient health information (PHI).

Workflow Automation & Optimization:Build automated workflows and logic-based triggers using Flow Designer and Business Rules. Reduce MTTR eliminate manual process friction and improve service delivery for both clinical and administrative teams.

Qualifications:

• 5 years of direct experience in enterprise-level platform development and architecture with a proven track record of leading full-scale implementations.

• 5 years of enterprise-level ServiceNow development and architecture preferred.

• Proven track record leading full-scale ServiceNow implementations preferred.

• Hands-on expertise with ITSM ITOM HRSD or CSM modules preferred.

• Deep fluency in GlideScript/JavaScript REST/SOAP APIs and platform security (ACLs SSO/SAML encryption) preferred.

• Healthcare IT or regulated clinical environment experience strongly preferred.

• Ability to communicate architectural decisions to technical teams and executive leadership alike.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist (CIS)

• ServiceNow Certified Technical Architect (CTA)

Education

• Bachelors Degree in Information Technology Computer Science or a related technical field.

• Equivalent professional experience may be considered in lieu of a formal degree.

About Us:

Cook Childrens Health Care System

Cook Childrens Health Care System offers a unique approach to caring for children because we are one of the countrys leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Childrens to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Childrens is an equal opportunity employer. As such Cook Childrens offers equal employment opportunities without regard to race color religion sex age national origin physical or mental disability pregnancy protected veteran status genetic information or any other protected class in accordance with applicable federal laws. These opportunities include terms conditions and privileges of employment including but not limited to hiring job placement training compensation discipline advancement and termination.