Solutions Implementation Manager

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Job Overview
The Implementation Manager Solutions is part of the customer account team and responsible for all aspects of pre and post-sale Implementation of a customers contracted products and services from T-Mobile for Business. They focus on the project management aspects of all key deliverables and on-site installation requirements. They will work with customers and account teams to develop detailed project plans to meet customer business requirements and then oversee their delivery. This includes T-Mobile products which include paid-for installation services purchased by the customer and they coordinate all aspects of the on-site installation by our partners. Additionally they oversee high-capacity large complex and/or long-duration projects which require the development of custom statements of work (SOWs)and custom pricing. Timely coordination with the customer points-of-contact installation vendors and account teams is central to providing a great customer experience and ensuring on-time delivery of T-Mobile services. They ensure all business requirements performance requirements on-boarding training and appropriate hand-offs to lifecycle support customer Care teams have occurred prior to project close-out.

Job Responsibilities:

IMPLEMENTATION* Develops delivers and manages implementation project plans* Facilitates daily/weekly/monthly project management meetings* Coordinates with customers partners and other key stakeholders as the project necessitates to ensure success. At times will require travel for on-site visits.* Dispatches tracks and oversees partners performing on-site work to achieve agreed upon project outcomes* Keeps all stakeholders apprised of overall implementation project status via weekly email updates regularly scheduled meetings or other means as required by the project

PRE-SALES* Assists with acquiring new customers* Works directly with the customer to define project success criteria by gaining deep knowledge of the customers business* Attends customer meetings virtually or in-person (as required) demonstrating T-Mobiles ability to support large complex projects at the enterprise and strategic account levels* Assesses customer needs and develops customized project plans to meet the customers requirements for implementation across all T-Mobile products sold to the customer

POST-SALES* Drives follow-up activities which ensure T-Mobile has delivered on its commitments during the implementation process for all projects and products* Ensures appropriate handoffs have occurred to transition the customer to lifecycle support resources which may include T-Mobile Care T-Mobile partners or other 3rd parties* Confirms that established and documented processes are in place for lifecycle support and escalation* Coordinates or conduct customer trainings with support resources for the customer* Ensures an effective and seamless customer transition to lifecycle support resources

OTHER* Participates in all team meetings workshops or other enrichment activities assigned* Completes required training to ensure currency and competency in the role* Completes special projects/assignments as assigned to meet business goals* Prepares and provides reporting to management as requested

Education:

Bachelors Degree or requisite work experience (Required)

Work Experience:

2-4 years Project Management Experience and experience working with wireless or wireline telecom LAN/WAN equipment (Required)

Less than 2 years Demonstrated experience supporting on-site installations in telecom or similar environments (Preferred)

Less than 2 years Demonstrated experience directly interfacing with customers Sales teams and/or partners (Preferred)

Less than 2 years Experience presenting to executives (Preferred)

Knowledge Skills and Abilities:

Telecommunications Knowledge of Wireless and Wireline industry LAN/WAN equipment and related environments such as DEMARCs Telco Closets and Data Centers with basic knowledge of installation requirements for each (Preferred)

Communication Strong communication soft skills including verbal and email (Preferred)

Contract Management Ability to interpret contracts evaluate and write statements of work and develop and maintain vendor score-cards (Preferred)

Project Management Demonstrated ability to create project plans using MS Excel MS Project or similar project management tools (Preferred)

Presentations Demonstrated ability to create effective and professional customer-facing presentations using MS Powerpoint (Preferred)

MS Office Suite Ability to use standard office applications (Preferred)

Licenses and Certifications:

Project Management Professional (PMP) (Preferred)

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

New York Pay Range 98

Washington Pay Range 116400- 157558

Base Pay Range: $88900 - $160400

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.