Senior Product Manager Identity Verification & Proofing (3996)

About GBG

Enabling safe and rewarding digital lives for genuine people everywhere

We make it our mission to ensure more genuine people have digital access to opportunities and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age location or background genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

GBG Documents & Biometrics

The Documents and Biometrics division at GBG is a globally distributed team united by a shared mission to build trusted identity solutions that help organisations verify people and documents with confidence. We are a group of driven likeminded individuals who thrive on rolling up our sleeves and tackling complex realworld challenges together. Our culture is highperformance and outcomefocused balancing clear accountability with an open approachable way of working. Curiosity sits at the heart of what we do we are always inquisitive continuously questioning how we can improve our products our ways of working and the value we deliver to customers around the world.

Senior Product Manager Identity Verification / Identity Proofing

You will own the commercial success of key Identity Verification capabilities (e.g. document verification biometrics liveness fraud signals orchestration/routing APIs/SDKs and no-code configuration). Youll set strategy build a defensible roadmap and drive measurable revenue growth by translating market opportunities into shipped product and compelling propositions.

This is a senior externally-facing role: you will represent the product with enterprise customers partners analysts and at eventsarticulating value differentiation and ROI with confidence.

What you will do

Product strategy & commercial outcomes

• Define and maintain a clear product strategy aligned to company growth goals (ARR retention attach rate win-rate margin).
• Identify validate and launch commercially attractive use-cases sectors and propositions within identity (e.g. regulated onboarding account protection high-risk transactions).
• Build and continuously refine pricing/packaging hypotheses and revenue expansion paths (new SKU(s) bundles tiering consumption metrics routing optimisation partner channels).

Roadmap ownership & prioritisation

• Own the end-to-end roadmap: discovery definition delivery launch iteration balancing customer value revenue impact risk reduction and delivery constraints.
• Run prioritisation using transparent frameworks (e.g. RICE WSJF cost of delay) and ensure decisions are explicitly tied to customer and revenue outcomes.
• Maintain an outcomes-driven backlog with clear problem statements hypotheses and acceptance criteria.

Market customer & competitive intelligence

• Conduct structured discovery: customer interviews funnel analysis loss reviews sales/CS insights and market scanning to identify growth opportunities and threats.
• Own competitive positioning and differentiation narrative across IDV including fraud resistance and conversion performance (where measurable).

Business cases & value articulation

• Create business cases for major initiatives (revenue cost-to-serve margin impact delivery cost risk/compliance operational load).
• Build customer-facing value stories: conversion uplift fraud loss avoidance operational efficiency compliance enablement and time-to-integrate.
• Partner with Sales/Commercial to enable revenue: playbooks value calculators objection handling case studies and pitch narratives.

Go-to-market leadership

• Lead product GTM planning with Marketing Sales RevOps Legal/Compliance and Customer Success (launch readiness enablement messaging roll-out plans).
• Define success metrics and post-launch learning loops (adoption activation retention conversion false reject/accept rates where applicable).

Stakeholder leadership & external representation

• Represent the product internally and externally through briefings demos presentations and events.
• Confidently engage large/complex customers (security risk compliance engineering procurement) and navigate senior stakeholder conversations.
• Influence without authority across Engineering Data/ML Design Sales Customer Success Security and Compliance.

Vendor/partner & commercial optimisation

• Manage/shape vendor and partner strategy (e.g. orchestration document/biometric components data sources) including performance cost and routing decisions to optimise success rates and unit economics.

Skills were looking for

Core skills

• Extensive experience of Product Management experience (B2B SaaS and/or platform/API products preferred).
• Strong demonstrable experience in Identity Verification / Identity Proofing including familiarity with document verification and/or biometrics/liveness and common market use-cases.
• Proven ability to own a roadmap make trade-offs and deliver meaningful outcomes with cross-functional teams.
• Proven capability in commercial thinking: defining customer value building business cases and identifying revenue generation options (pricing/packaging expansion new propositions).
• Strong communication skills including comfort presenting to senior audiences and representing the organisation externally.
• Hands-on experience with modern discovery practices and metrics-driven product management

Preferred / nice-to-have

• Experience with leading Identity Proofing solutions that combine the Optical Processing of Identity Documents and/or Facial Biometrics.
• Experience with platformisation (shared IDV services configuration/self-serve controls reusable components).
• Experience with enterprise procurement security reviews and regulated onboarding contexts (Financial Services Gambling Partner Markets Telco Marketplace Crypto etc.).
• Familiarity with experimentation funnel optimisation and conversion metrics in verification journeys.
• Exposure to ML-supported decisioning fraud/adversarial thinking and evaluation metrics (without requiring you to be an ML engineer).

To find out more

As an equal opportunity employer we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why were a great place to work drop an email toand well be in touch. You can also find out more about careers at GBG and check out our current opportunities at your potential and be part of our mission to power safe and rewarding digital lives.

Required Experience:

Senior IC