Financial Health Lead

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Madrid / Barcelona Spain Incentive Awards tied to your performance benefits Hear from the team

About the role

Our ambition doesnt stop at the UK border though. Its global. We believe every part of the world needs a Monzo so were focused on expanding our offering building strategies to disrupt the European market with a first-class leadership team in place. As part of this were looking for a Head of Financial Health to ensure the compliant delivery of FinHealth journeys and capabilities across all lending products in the EU working closely with the existing UK team.

You will report directly to the Head of Borrowing EU and work closely with the Director of Financial Health UK. You will lead the Financial Health initiatives in the EU. You will act as the FinHealth lead in Europe collaborating with the UK FinHealth team to deliver the policies strategies and analytics used to support customers in financial difficulties with Monzo. You will partner with operations tech and credit risk leadership to deliver on a robust financial health strategy balancing good customer outcomes whilst mitigating credit loss. This includes the whole arrears lifecycle including pre-arrears collections and recoveries and across our lending products in the EU.

Youll play a key role by...

• Working with the broader FinHealth team to ensure the effective delivery and localisation of FinHealth capabilities for European markets aligning with local regulatory requirements and customer needs
• Acting as the primary FinHealth lead in Europe by navigating the complex regulatory landscape of the European Union ensuring our practices remain within risk appetites and comply with regional regulations
• Owning Collections and Recoveries outcomes balancing good customer outcomes with strong portfolio performance
• Supporting our product and tech squads in shaping in-app journeys and features that support customers facing financial difficulties ensuring alignment with broader Monzo strategies
• Working with Operations to implement collections processes consistent with prescribed strategy
• Working with a team of data analysts to extract insights into customer behavior and financial performance optimizing our financial health strategies

Wed love to hear from you if

• You have direct experience leading collections & recoveries strategies or products for a regulated lender in a European context
• Strong understanding of the critical role collections & recoveries play within the credit risk strategy of a lending business
• Deep knowledge of European consumer credit regulations and how they differ across member states
• Adaptability and ability to thrive in a fast-moving dynamic company environment
• Proficiency in key European languages particularly Spanish preferred

Whats in it for you

A salary range of Incentive Awards tied to your performance.

Madrid or Barcelona - hybrid. You may also be required to travel to some of our other locations/offices such as Dublin.

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

Annual Leave - 38 days including public holidays

1200 learning budget each year to use on books training courses and conferences.

Private healthcare scheme

Wellbeing benefits: financial education womens and mens health support mental health benefits including coaching and counselling

The application journey has 4 key steps

• Initial call with a Monzo recruiter
• Video Call with the Hiring Manager
• Interview Loop: 2-3 interviews

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

If youre successful in applying for this role well work with you to find a start some cases there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. Well be sure to communicate this with you and keep you updated.

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage