Associate, Business Operations

Valence has built the first-to-market AI-native coaching platform for enterprise offering personalized expert and human-like guidance to any leader or employee. At Valence were not just talking about the future of work were actively shaping it.

From your first interaction with us youll notice were different. By working here you wont just help our team operate more smoothly; youll help architect the operational systems that allow an AI-native company to scale.

And well be honest this is not for everyone. This role sits at the messy intersection of systems automation and real-world operations. It requires someone who enjoys turning chaos into structure eliminating manual work through automation and building operational leverage through AI.

For the right person this is a rare opportunity to build the operational backbone of a fast-scaling AI company.

The Role

This role sits at the center of how Valence runs day-to-day. You will help run and continuously improve the operational systems that keep the company moving. This role is deeply operational work - coordinating logistics supporting onboarding managing vendors and helping our leaders stay focused on the highest-impact work. This role is also to identify manual workflows across finance people operations IT and internal operations and redesign them using automation AI tools and structured processes. This role will be at the heart of helping to execute but also build a deeply AI first operational function at Valence.

About Valence

Were the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the worlds biggest companies approach learning and development helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.

Weve been featured in Harvard Business Review TIME World Economic Forum Financial Times Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally including Coca-Cola Delta Nestlé General Mills Schneider Electric Deutsche Telekom AstraZeneca Prudential CVS and Bristol Myers Squibb.

Working at Valence means youll work directly with Fortune 500 technology leaders building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These arent just any enterprise clients - theyre the companies defining what AI-first business transformation looks like across every major industry.

What Youll Do

• Employee lifecycle Management: Own the logistics for employee onboarding/offboarding and benefits administration.

• Administrative Hygiene: Manage critical documentation for finance (contracts vendor records reconciliations) and HR to ensure compliance.

• Process Architecture: Convert one-off messy operational tasks into repeatable documented workflows.

• System Optimization: Manage and refine the internal tools used across Finance People and Legal to ensure they are performing at peak efficiency.

• Data Integrity: Improve how information moves between different platforms to eliminate silos and manual data entry.

• Workflow Engineering: Identify manual bottlenecks and redesign them using AI tools and automation platforms.

• Internal Tooling: Build lightweight automations and documentation that reduce company-wide overhead and allow for rapid scaling.

What Were Looking For

• Early career but high ownership
  13 years experience in operations administration consulting startups or a similar fast-paced environment.

• Operationally precise
  You have exceptional attention to detail and take pride in clean data organized systems and processes that actually work.

• AI-curious and automation-oriented
  You actively experiment with AI tools automation platforms or scripts to eliminate manual work and increase leverage.

• Systems thinker
  You naturally think in workflows handoffs and processes. You enjoy improving how things run not just executing tasks.

• Comfortable doing the unglamorous work
  Youre happy rolling up your sleeves to handle operational tasks while constantly improving the systems behind them.

• Strong communicator
  You write clearly close loops quickly and keep stakeholders informed.

• Comfortable in fast-moving environments
  You can manage multiple priorities and ambiguous problems without losing structure or quality.

What youll get

• Ownership & Growth

  • Direct ownership of core operational systems regardless of seniority

  • Exposure to the executive team and real strategic decision-making

  • Rapid learning across People Finance and Operations

• AI-First Environment

  • Work inside an AI-native company where automation and tooling are expected

  • Build real expertise in applying AI to operational problems

• Compensation & Benefits

  • Competitive salary and equity

  • Comprehensive health coverage (medical dental vision) from day one

  • Generous PTO and company-wide R&R shutdowns

  • Paid parental leave

• Work Environment

  • Hybrid role (3 days/week) in our Toronto office

  • Equipment learning tools and stipends to support your success

Learn more about us and meet our team here

Location and Work Environment

This role has a home base in Toronto/ New York. Youll be in office TuesdayThursday minimum with travel between offices as needed. Candidates must have valid travel documents without work authorization restrictions in the US and Canada.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions please reach out to Allison Langille Head of People at

Required Experience:

IC