IT Manager

About Us

AON3D is a venture capital-backed Montréal-based additive manufacturing hardware software and materials company. Our solutions drive innovation for hundreds of businesses in 25 countries worldwide ranging from small businesses to multinational Fortune 500 corporations.

Our mission is to create intelligent tools that automate and optimize the additive manufacturing process enabling anyone to manufacture high performance parts in any material with the touch of a button.

About The Role

Werelooking for anITManagerwho can independently own all aspects of user support device management and onboarding/offboarding while partnering closelyonour evolving security and compliance posture.

Youllsupport a team of 50staff across engineering business and production environments. This is a hands-on role with real autonomy - and a clear path to deepen yourexpertisein IT security and infrastructure support your professional development withdedicatedbudget and time to pursue certifications training or coursework in security and systems directly with company leadership and be brought into the strategic planning and budgeting process for IT giving you early insight into how decisions are made and the opportunity to help shape our roadmap as we scale. Ifyourepassionate about support obsessed with clean systems and excited to grow into a security-focused IT leader we want to talk.

What You Will Do

• Be the go-to person for internal IT support ensuringtimelyresolution of tickets smart escalation and a great employee experience
• Manage and improve our device management workflows using Microsoft Intune including patching configuration and compliance
• Own the onboarding and offboarding process across all departments streamlining access to Windows and Linux systems and cloud services
• Maintainand draftITdocumentationand create training materials to improve efficiency and self-service
• Proactivelyidentifyand execute improvements in device security support workflows and employee experience
• Support internal audits and prepare for future compliance frameworks ( 2 ISO 27001).

What We Are Looking For

• Degree or diploma in Information Technology Computer Science or a related field or equivalent hands-on experience
• 8years of experience in IT support service desk or endpoint management roles
• Strong experience supporting Windows environments with familiarity around Linux device management and basic administration
• Proficient with Microsoft Intune Entra/Azure AD and related tools
• Bilingual (spoken) French & English
• Clear communicator who can work effectively with developers back office and production staff alike
• Detail-oriented and process-minded - you value documentation automation and continuous improvement
• Security-aware mindset: you follow best practices and understand the risks around devices identity and data access
• Excited by the idea of becoming a security expert over time and eager to grow with mentorship projects and certification support.

Location and Work Model

Location: Montreal
Work model: On-site
Employment type: Full-time Permanent

Start Your JourneyWithUs

Apply today and join a team that is shaping the future of additive manufacturing through intelligenthigh quite theright role for you Feel free to share thispostingwith someoneinyour network who may be a great fit.

AON3D uses AI supported tools within portions of the hiring process to promote fair consistent and objective evaluation. Certaininitialscreening steps may be automated to helpidentifyqualified candidates. If your application is declined through an automated step you may request a human review.

We are committed to fostering a workplace where everyone feels respected supported and able to contribute. If you require accommodation at any stage of the application process please contactcareers@.

Equal Opportunity Statement

AON3D is an equal opportunity employer. All qualified applicants are given consideration regardless of race religioncolour gender sex age sexual orientation gender identity national origin marital status citizenship status disability veteran status or any other protected class as provided in applicable employment laws.