Automotive Service Manager Ocean Cadillac!

Ocean Cadillac part of the renowned Murgado Automotive Group is a top dealership in Miami FL. We proudly represent some of the most iconic automotive brands in the world providing exceptional sales and customer service experiences. As a family-oriented business we value our employees and believe in promoting a positive inclusive and growth-oriented work culture. If youre passionate about cars and delivering outstanding customer service we invite you to join our team!

Job Summary

We are seeking a highly motivated Automotive Service Manager to be at the helm of our Service department. As Service Manager you will be responsible for overseeing all service operations and ensuring the highest levels of customer satisfaction. You will lead a dedicated team of service professionals manage daily operations and implement strategies to drive service department success. This role is perfect for a motivated leader with a passion for automotive service and a drive for excellence.

• Lead mentor and motivate the service team to deliver outstanding customer service and achieve departmental goals.
• Oversee daily service operations including scheduling workflow management and staffing.
• Conduct regular performance evaluations and provide feedback to ensure continuous improvement.
• Ensure the highest levels of customer satisfaction by addressing concerns resolving issues and maintaining effective communication.
• Develop and implement service initiatives to enhance customer experience and loyalty.
• Monitor and manage service department productivity efficiency and quality standards.
• Analyze service metrics and KPIs to identify areas for improvement and implement corrective actions.
• Develop and manage the service department budget including labor parts and supplies.
• Drive profitability by optimizing service operations and upselling additional services and products.
• Work closely with other departments including sales and parts to ensure seamless operations and customer satisfaction.
• Ensure compliance with all company policies procedures and industry regulations.

Qualifications

• Proven experience as a Service Manager or in a similar leadership role within an automotive service environment.
• Strong understanding of automotive service operations including repair processes parts management and customer service.
• Exceptional leadership and team management abilities with a focus on employee development and motivation.
• Excellent communication interpersonal and problem-solving skills.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• High school diploma or equivalent required; a degree in Automotive Technology Business Management or a related field is preferred.
• A valid drivers license with a clean driving record.
• Familiarity with dealership management systems (DMS) and automotive repair software.
• General Motors experience highly preferred.
  
  

Benefits

• Competitive compensation package with salary and performance-based commission.
• Comprehensive benefits package including health vision dental and retirement plans.
• 401K w/ company match
• Paid Time Off
• Ongoing training and professional development opportunities for career growth and advancement.
• Employee discounts on goods parts and service sold by the company
• Supportive and collaborative work environment with a focus on team success.

Job Type: Full-time

Pay: $120000.00 - $160000.00 per year (salary and performance-based commission)

Shift:8-hour shift

Work Days:Monday to Friday Weekends as needed

Experience: Automotive service: 1 year (Preferred)

Language:English and Spanish fluently (Required)

Ability to Commute:Miami FL 33162 (Required)

Work Location: In person