Sr. Service Manager (Business Analyst)
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Job Location:
Yearly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Adobe believes in hiring thevery best! We are known for our vibrantdynamicand rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences encouraginginnovationand being involved with our employeescustomersand communities. We invite you to discover what makes Adobe a place where exceptional people thrive.
Click this link to experience A Day in the Life at Adobe: Summary
Championed by the CIO the Service Managers charter within Adobes Service Management team is to improve the Adobe customer experience by enabling and driving the adoption of ITSM frameworks andfacilitatingservice improvements through close partnership with service teams.
Responsibilities
Educate internal partners in terms of Service Management processes.
Understand customer expectations andoptimizethe processes with functional teams.
Ensure that all teams are integrated into the standard ITSM frameworks and processes.
Analyze and provide transparency into incident problem and change management data to call out key data trends problems etc. for assigned solutions.
Partner with solution teams to ensure that the service registry is complete andaccurate.
Collaborate with cross-functional teams such as Problem Management Program Management Development and Operations teams to prioritize and drive problem resolutions.
Work closely with Customer Support teams to drive appropriate resolution of customercritical issues.
Requirements
Ability to engage and communicate at executive levels (both oral & writing).
Ability to balance strength & tactand toinfluence without authority through strong emotional quotient (EQ) skills.
Experience leading geographically diverse and multifaceted projects.
Partnership skills working with local and remote teams.
The ability to see big picture objectives & to create clear concise plans.
Ability to show a motivated and intentional drive.
A bachelors degreeor withequivalent experience(MBA is a plus).
The successful applicant will also be:
Able to grasp complex technical concepts & translate them into a simple to understand language.
Able to act in the implementation of new processes & improvement of existing processes.
Able tomaintaincalm in highpressure situations.
Selfdriven willing to ask questions and use information to proactively effect change & achieve results.
Someone who works well with a variety of different personality types.
Able to think through complex issues & propose alternative solutions to problems.
Unflappable able to take change in stride.
Able to infect the team with your optimism and purposeful drive.
Preferred skills andknowledge:
Proficient understanding of Event Incident Problem and Change Management processes in ITSM.
Experience crafting and implementing new processes and improving existing ones.
Project / Program Management experience preferred.
Strong product knowledge of Adobe Creative Marketing and Document products.
Experience leading projects with remote/geographically dispersed team members.
Experience using MS Office products (Excel Word Outlook PowerPoint Excel).
At Adobe you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique CheckIn approach where ongoing feedback flows freely.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.
Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Lets Adobe together
At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.
At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $$211850 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Manager
