Senior Business Technology Manager

Were looking for
The Senior Manager Business Technology is a pivotal role responsible for overseeing and ensuring the efficient operation of our internal IT infrastructure. This role includes managing the security connectivity and overall IT needs for both on-site and remote employees as well as aligning IT strategies with our companys objectives. This role will play a key role in supporting our cloud-based product from an internal perspective ensuring a secure reliable and efficient IT environment.

Responsibilities include:

• Setting up all IT support systems; evaluating of current technology stack across the business and advising streamlining where appropriate including re-negotiating user contracts

• Managing day to day IT support including working internally with team members and externally with both vendors and consultants on project implementations

• Supporting with onboarding and offboarding

• Successful integration of legacy tools into new tools; migration of data from Microsoft to Google

• Integration of multiple domain names under one central domain name

• Developing and implementing comprehensive IT strategies that align with the overall objectives

• Managing and overseeing the IT Support function ensuring appropriate internal security practices and compliance with relevant regulations.

• Ensuring seamless connectivity and efficient IT support for both on-site and remote employees.

• Overseeing the administration and maintenance of the companys IT infrastructure including cloud-based and on-premise solutions.

• Collaborating with various departments to assess and address their IT needs ensuring optimal support across the organization.

• Managing IT budgets vendor contracts and service agreements ensuring cost-effective solutions in relation to SOC2 compliance goals

• Developing and maintaining disaster recovery and business continuity plans

• Staying abreast of emerging IT trends and technologies and incorporating them into the IT strategy as appropriate.

• Providing leadership in IT-related projects ensuring timely and efficient execution

• Other duties as assigned

What You Bring to the Table:

• Bachelors degree (or equivalent) from an accredited University

• 5 Years experience in a SaaS company leading IT support and business technology

• Prior experience using Salesforce CRM Miro AWS

• Advanced level of coding is a must (SQL is a plus) - must be comfortable working with large datasets

• Advanced expertise in AI usage including implementation of Claude; ChatGPT

• Strong interpersonal and verbal communication skills

• Ability to analyze complex problems and provide simple solutions

• Organized and able to manage a large volume of tasks independently

• Ability to manage projects from concept through implementation

• Strong familiarity with EdTech space ideally with ECE knowledge

• Advanced experience with Notion Google and Slack

• Prior experience taking a company to achieve SOC2 type 1 and 2 compliance is required

• You have experience working cross-boarder with both US and Canadian teams

What You Bring to the Table:

• The compensation range for this role is between $85000 - $95000 USD per year; evaluation of the offer for the successful candidate will be based on relevant experience

• Minimum of 2 years experience in IT Support or related field

• This role would be eligible to participate in the Employee Stock Option Plan