Collection Representative Lead

Monday - Friday 8:30am - 5:00pm

Remote Position

Pay Range

• Responsible for continued follow-up on all assigned accounts in order to obtain high cash flow until the account is either paid/resolved the work standard complete and the account can be referred to a collection agency or is deemed uncollectable.
• Contacts patients employer insurance companies and government agencies either by telephone or mail in order to expedite payment.
• Establishes effective working relationship with patients collection agencies vendors and internal departments to effectively resolve account issues.
• Handles patient internal department third party agency vendor requests/inquiries and complaints in regards to bad debt collection process. Resolves patient complaints concerning billing and collection functions using good human relations skills and sound credit procedures.
• Interprets insurance verification billing follow-up collection and legal information provided for each patient account to accurately resolve patient questions and account issues. Effectively documents all accounts in regard to why the account has been opened process documentation and actions taken to resolve outstanding issues.
• Handles the accounting of settlement offers vendor remits and cash posting issues related to bad debt accounts. Responsible for learning understanding and performing actions in all patient billing systems both past and present to assure proper handling of all bad debt accounts.
• Maintains the lowest possible ratio of bad debt expense write-off by employing good collection methods.
• Maintains and reconciles records of placements to third party agencies. Reconciles differences between bad debt balances and third party records.
• Watches for trends in agency or patient billing issues and alerts management. Provides guidance and serves as a resource person for personnel. Assists teams with more complex issues works with employees to resolve problems and provides necessary training. Distributes and monitors daily work assists management with employee guidance and provides ongoing feedback on performance.

• None Required.

• High School Graduate.

• Typically requires 5 years of experience in insurance processing collections customer service or legal administration.

• Demonstrated to work with complex billing issues in a healthcare environment.
• A broad and comprehensive knowledge base of accounting or credit/collection fundamentals and/or a broad comprehensive knowledge base and understanding of department-specific billing cash and insurance follow-up procedures required.
• Demonstrated proficiency in word-processing and spreadsheet applications required.
• Advanced knowledge of computerized patient accounting systems required.
• Excellent analytic organizational communication and writing skills required. Must have the ability to deal with a variety of people under stressful circumstances.
• Strong leadership skills and excellent human relations skills.

• Must be able to sit the majority of the workday.
• Must be available to travel between sites as needed.
• Occasionally lifts up to 10 lbs. when moving/lifting manuals and binders.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training

• Premium pay such as shift on call and more based on a teammates job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g. full-time part-time per diem temporary etc.); please ask a Recruiter for more information during an interview.