Sr. Project Manager AI Implementations, Growth Marketing Operations

ABOUT THE ROLE

The Growth Marketing Operations (GROMO) team serves as the operational backbone of Growth delivering accurate compliant and consistent member communications at enterprise scale across email SMS push direct mail and emerging channels. As we transition to an AI-first operating model we need a Project Manager who will architect the systems and scaffolding that enable the entire team to work in an agentic way.

Were hiring a Senior Project Manager / AI Implementations to lead GROMO and the broader Growth team toward AI adoption and optimal usage. This role sits within the Project Management Office (PMO) and represents a strategic investment in both building the infrastructure that enables distributed innovation and owning the outcomes of that transformation.

This is not traditional project management. Youll operate across three dimensions:

1. Builder & Architect: Youll create the infrastructure that empowers others to builddesigning the guardrails documentation training and support structures that help team members bridge from idea to implementation. Youll also lead by example directly building key shared tools and infrastructure while coaching others to do the same.

2. Ecosystem Owner: Youll maintain the GROMO AI tool repository with strong organization version control and quality standards. Youll design workflows that ensure tools are discoverable properly onboarded and embedded into daily operationspreventing tool graveyard syndrome where things are built but never used.

3. Transformation Strategist: Youll track our manual-to-automation percentage across GROMO workflows establish baseline metrics and provide strategic visibility to leadership on where we are in the journey and where to invest next. Youll measure operational impact (efficiency gained time saved error reduction) and prioritize the roadmap based on ROI.

Youll bring the right teams together (GROMO Engineering Growth) to unblock AI initiatives translate concepts into actionable plans and ensure the team has the knowledge tools and protected time needed to develop their own AI agents and automation. Youll use systematic approaches to democratize AI tool development across GROMO shifting from centralized building to distributed innovation where every team member can create solutions for their unique workflows.

This role reports to the Senior Manager Project & Strategy Operations and works in close partnership with GROMOs three verticals: Project Management Technical Operations and Quality Assurance.

WHAT YOULL ACCOMPLISH

Build & Own the GROMO AI Tool Ecosystem

• Establish and maintain the GROMO AI tool repository as a well-organized high-quality asset library with clear version control documentation standards and deprecation protocols

• Build shared infrastructure and reusable components (e.g. common MCPs skill libraries agent patterns) that reduce time-to-prototype from weeks to days and accelerate tool development across the team

• Ship 3-5 high-impact shared tools per quarter that solve common operational challenges (e.g. campaign QA automation segmentation validation compliance checking)

• Design scaffolding templates and frameworks that enable non-technical team members to go from concept to working prototype independently

Drive AI Tool Adoption & Workflow Integration

• Design and implement usage workflows that ensure AI tools are discoverable properly onboarded and structurally embedded into daily operationsnot just built and abandoned

• Increase AI tool adoption rates quarter-over-quarter with a target of 80% of GROMO team members actively using at least one AI tool in their core workflow within 6 months

• Conduct workflow audits to identify where AI tools are underutilized or workflows havent been redesigned to leverage automation then create intervention plans to close adoption gaps

• Partner with PMO Technical Operations and Quality Assurance to redesign future-state workflows that integrate AI capabilities seamlessly while maintaining quality standards (98.5% accuracy target)

Track Manual-to-Automation Progress & Identify Opportunities

• Establish baseline metrics for manual-to-automation percentage across all GROMO workflows and track quarterly improvement toward a target of 40% automation coverage by end of 2026

• Provide executive-level dashboards and reporting that quantify operational impact: efficiency gained time saved error reduction throughput improvement and team capacity unlocked

• Prioritize the AI tool development roadmap based on ROI analysis identifying high-impact opportunities where automation can reduce manual toil or improve quality

• Deliver regular strategic recommendations to GROMO leadership on where to invest next supported by data on workflow bottlenecks manual effort distribution and automation feasibility

Enable Team Capability & Self-Service Building

• Build training programs and enablement materials that progressively develop team capability from foundational AI literacy to hands-on tool building with measurable skill progression milestones

• Create comprehensive documentation playbooks and best practices that codify AI-first ways of working and enable self-service learningreducing dependency on centralized support

• Establish rhythm and rituals (e.g. monthly AI showcases hackfest sessions office hours) that create protected space for learning experimentation and knowledge sharing

• Serve as the primary connector between team members with AI tool ideas and the technical resources needed to bring them to life facilitating discovery sessions that translate operational pain points into well-scoped implementation opportunities

Coordinate Cross-Functional AI Initiatives

• Lead 2-3 high-visibility technical projects per quarter that require collaboration between GROMO MarTech Engineering Growth and Data Science

• Serve as the technical program management liaison translating business requirements into technical specifications managing dependencies and driving decision-making across teams

• Manage end-to-end project lifecycles for complex AI implementations from discovery through rollout ensuring on-time delivery and successful adoption

• Prototype and validate AI tool concepts quickly proving value and securing stakeholder buy-in before committing to full-scale implementation
  
  

REQUIRED QUALIFICATIONS

Education & Experience

• Bachelors degree in Computer Science Engineering Business Operations or related field (or equivalent experience)

• 7-10 years of project management technical program management or marketing operations experience including managing complex cross-functional initiatives

• Demonstrated experience building with AI/LLM tools (e.g. Claude Code VS Code Cursor ChatGPT Glean agents) to solve operational problems or create productivity tooling

• Track record of enabling others through training coaching or technical enablement programsnot just building for others but teaching them how to build

Technical Skills

• Hands-on experience writing code or building with AI coding assistants (Python JavaScript or similar languages preferred)you should be comfortable prototyping iterating and shipping functional tools

• Experience with Git and GitHub (or GitLab/Bitbucket) for version control repository organization and collaborationcomfortable with branching pull requests code review workflows and maintaining organized repo structures with clear documentation and deprecation protocols

• Track record of maintaining internal tool libraries or repositoriesestablishing organization standards documentation practices and governance that keep assets discoverable and prevent technical debt accumulation

• Ability to assess technical feasibility and engage with engineering teams as a credible partner understanding architecture tradeoffs and implementation complexity

• Strong understanding of modern marketing technology stacks including marketing automation platforms (Iterable Braze) CRM systems (Salesforce) and workflow management tools (Asana Jira Linear)

• Proficiency in SQL for data validation segmentation logic verification and campaign analysis

• Familiarity with API integrations serverless deployment automation frameworks and AI agent architectures

Program Management & Enablement

• Proven ability to design and execute enablement programs that drive behavior change and capability building across distributed teams

• Strong facilitation skillsable to run workshops hackfests office hours and training sessions that make technical concepts accessible

• Experience with Agile Scrum Waterfall or hybrid project management methodologies; PMP CAPM CSM or equivalent experience expected

• Process design expertiseable to map current-state workflows identify inefficiencies and architect improved future-state processes

Communication & Influence

• Excellent written and verbal communication skills with the ability to translate complex technical concepts for non-technical audiences and create clear actionable documentation

• Demonstrated ability to influence without authority driving adoption and alignment across distributed teams through coaching and relationship building

• Experience building communities of practice or centers of excellence that foster knowledge sharing and collective learning
  
  

PREFERRED QUALIFICATIONS

• Experience in high-growth fast-paced environments (health tech SaaS fintech or digital commerce preferred)

• Prior work in marketing operations growth marketing or lifecycle marketing with exposure to high-volume data-driven campaigns

• Background in technical enablement developer experience platform engineering or internal tooling teams

• Experience building or maintaining internal developer platforms tool libraries or centers of excellence with established contribution guidelines and quality standards

• Experience designing and running hackathons innovation programs or internal AI adoption initiatives

• Familiarity with HIPAA SOC 2 CCPA or other compliance frameworks governing marketing operations

• Track record of building documentation playbooks or knowledge bases that drive standardization and operational maturity

• Experience with agent orchestration frameworks MCP (Model Context Protocol) integrations or agentic AI architectures

KEY COMPETENCIES

Enablement-First Mindset: You believe the best solutions come from the people closest to the work. Youre energized by removing barriers creating pathways and watching others succeed in building their own tools.

Technical Credibility with Teaching Ability: Youve built tools yourself and can guide others through the building process. You know when to teach someone to fish versus when to provide the fish and you excel at both.

Systems Thinking: You design for distributed success not centralized control. You see how to create frameworks that scale across a team understanding that the right scaffolding multiplies impact exponentially.

Bridge-Building: You naturally connect people with complementary skills and needs. You know when to bring Engineering into the room when to shield the team from complexity and how to facilitate productive collaboration.

Ambiguity Management: You thrive in environments where the path forward isnt fully defined. Youre comfortable making bounded assumptions running experiments and iterating based on what you learn.

Learn-It-All Orientation: You actively seek feedback rapidly ramp in new domains and continuously evolve your approach. You model a growth mindset and create psychological safety for others to experiment and learn.

WHY THIS ROLE MATTERS

This role is pivotal to GROMOs evolution from a high-performing operations team to an AI-led Growth Marketing Operations organization where every team member can build the tools they need to work more effectively. Rather than creating dependency on a single builder youll create a culture and capability that scales across the entire team.

Youll have:

• Transformational Impact: Enable dozens of team members to build their own AI solutions multiplying your impact far beyond what you could build alone

• Real Ownership: Authority to design enablement programs allocate capacity run hackfests and shape how AI adoption happens across GROMO

• Strategic Visibility: Partnership with Growth and GROMO leadership on transformation initiatives with company-wide implications

• Career Growth: Opportunity to pioneer an emerging discipline at the intersection of technical program management AI enablement and marketing operations
  

About Hinge Health

At Hinge Health were using technology to scale and automate the delivery of healthcare starting with musculoskeletal (MSK) conditions which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model Hinge Health leverages cutting-edge technology to improve outcomes experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care from acute injury to chronic pain to post-surgical rehabilitation through personalized evidence-based care.

As the preferred partner to 50 health plans PBMs and other ecosystem partners Hinge Health is available to over 20 million people across more than 2550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at

What Youll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical dental and vision coverage we offer employees and their family members help with gender-affirming care tools for family and fertility planning and travel reimbursements if healthcare isnt available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development.

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race color religion sex sexual orientation gender identity national origin age veteran status disability status pregnancy or any other basis protected by federal state or local law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

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Required Experience:

Senior IC