DNV Maritime Key Account Manager

DNV Maritime is looking for aKey Account Manager (KAM)based in Glasgow.

As KAM you will own and grow strategic relationships with some of DNVs most important maritime customers. You will act as a trusted partner to senior decision-makers driving sustainable growth while shaping long-term account strategy in a highly regulated global industry

This is a customer-facing role with a strong local presence in Glasgow offering regular face-to-face engagement with senior stakeholders. Occasional travel within the UK (approx. 6 times per year) and internationally providing exposure to a broader global network.

Main tasks

• Build and strengthen relationships with key decision-makers and influencers within assigned customer accounts developing a deep understanding of their needs and proactively anticipating future requirements with the objective of achieving preferred supplier status.

• Develop and execute Key Account Plans with clear objectives strategies and actions driving new business acquisition retention of existing contracts and high levels of customer satisfaction.

• Identify qualify and develop sales opportunities to secure new business while actively managing the customers existing contract portfolio to ensure timely renewals.

• Proactively pursue and drive new business opportunities beyond the assigned key accounts.

• Support marketing activities and events across the UK including representing DNV on industry panels and delivering presentations to external audiences.

• Lead and support customer satisfaction reviews identifying key challenges and concerns related to DNVs engagement with customer accounts and ensure findings are communicated internally and improvement actions are implemented and followed through.

• Collaborate closely with the Technical Service Manager (TSM) to ensure highquality technical support and aftersales service beyond the surveyor network.

• Remain up to date with industry developments market trends best practices and DNVs products services and processes to maintain relevance and credibility with customers and prospects.

• Ensure accuracy and completeness of customer data sales opportunities and sales activity records in Salesforce for the assigned accounts.

• Support the resolution of invoice queries and proactively follow up on aged accounts receivable in close collaboration with Finance to ensure timely payments

The right candidate will enjoyworkingwith a highly engaged team in an environment where trust teamwork and innovation are core values.

• Join us and you will:

• Be part of an innovative environment where you can influence the future whilst maintaining our core strengths

• Work with dedicated and competent colleagues

• Meet demanding customers

• Be given the chance to try out new things and contribute to our strategy

• Live locally yet work on challenges globally

• Local conditions apply

• Location: Glasgow UK

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender religion race national or ethnic origin cultural background social group disability sexual orientation gender identity marital status age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

You are likely to succeed in this role if you bring:

• Proven experience managing strategic B2B accounts in a complex technical or regulated industry
• Strong ability to build trusted relationships with senior customer stakeholders
• A track record of identifying and closing new business while retaining and growing existing accounts
• Experience coordinating virtual cross-functional teams in an international environment
• Strategic mindset combined with a hands-on ownership-driven approach

• Excellent communication and influencing skills

Requirements

• Degree-level education (degree in Marine Engineering Naval Architecture or Maritime Studies preferred)
• Relevant maritime experience within classification societies ship management companies and/or vessel owners in a technical role (typically 810 years). Candidates with additional experience in sales key account management business development or customer support within the maritime technical domain will be highly regarded.
• Commercial acumen and strong customer focus
• Comfortably using CRM systems and Microsoft tools
• Fluent business English

• Willingness to travel domestically and internationallyd internationally