Front Desk Associate at Tru by Hilton Princeton WV

About Us

At Tru by Hilton Princeton were not your average hotelwere modern upbeat and guest-focused. Were building a team that delivers consistent high-level service and takes pride in doing things the right way every time.

Position Summary

As a Front Desk Associate you are the face of the hotel. Youll be the first and last impression for every guesthandling check-ins problem-solving and delivering top-tier service with confidence and professionalism.

Key Responsibilities

• Greet and welcome guests with a friendly professional attitude
• Check guests in and out efficiently and accurately
• Handle reservations cancellations and room assignments
• Answer phones and respond to guest inquiries
• Resolve guest concerns quickly and professionally
• Maintain accurate records and follow cash handling procedures
• Ensure lobby and front desk areas are clean and organized
• Communicate effectively with housekeeping and maintenance teams
• Follow all brand standards and company policies

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Basic computer skills (hotel systems experience is a plus)
• Reliable transportation and strong attendance
• Flexible schedule including weekends and holidays

What Were Looking For

• Someone who stays calm under pressure (because the desk will test you)
• A team player who supports the entire hotel operation
• Strong attention to detail and accountability
• Positive professional attitudeevery shift every guest
• Someone who takes ownership and gets things done

Why Join Us

• Competitive pay
• Growth opportunities within our hotel portfolio of over 50 properties
• Supportive team-driven environment
• Be part of a new hotel openinghelp set the standard from day one

Apply Today

If youre dependable professional and ready to deliver great guest experienceswe want you on our team.