Front Desk Associate (Med Spa & Wellness)
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Job Summary
| Center: | 4Ever Young (Allen TX) |
| Location: | 1480 N Custer Rd Suite 160 Allen TX 75013 |
| Schedule: | Full-Time Tue-Sat (Saturdays required) |
| Compensation: | $18$22/hr base performance incentives |
| Employment: | Full-Time W2 On-Site |
You are the first person a patient sees and the last impression they leave with. If you thrive in a fast-paced environment genuinely enjoy helping people and know how to keep the front of a premium practice running smoothly while also having natural instincts for booking rebooking and membership conversations - this role is built for you. We are looking for someone who wants to grow with the center from the ground up.
This is a brand-new 4Ever Young center opening in Allen TX operating as part of 4Ever Youngs national network and held to the full brand standard. We are building a team for the long term and are looking for a Front Desk Associate who wants to grow with the center from day one. The Front Desk Associate / Patient Care Coordinator (PCC) is the operational and experiential anchor of the front of house. You will manage patient flow own the phone and scheduling queue support providers with check-ins and check-outs and educate patients on services membership programs and promotions in a way that feels natural and consultative - never pushy. You will work closely with the clinical team to drive rebooking and retention goals.
- Own the patient experience: warm check-in and check-out accurate records clean and welcoming front-of-house environment.
- Manage scheduling and communications: answer phones book and confirm appointments manage waitlists and respond to patient messages.
- Sales - Educate and convert: introduce patients to services promotions and VIP/membership programs in a consultative education-first way.
- Drive rebooking and retention: ensure every patient leaves with a clear next step; follow up on lapsed patients as needed.
- Handle payments and admin: process transactions maintain patient records in the EMR system and ensure HIPAA compliance.
- Support the team: assist with center events supply tracking and any operational tasks that keep the center running at standard.
- Customer-facing experience in medical/dental front office med spa/aesthetics hospitality concierge or membership sales and administration.
- Natural consultative instincts: you can guide patients to the right next step without it feeling like a sales conversation.
- Strong multitasking and attention to detail - you stay organized and accurate when phones arrivals and team needs are all happening at once.
- Clear professional communication in person on the phone and in writing.
- Familiarity with scheduling software (Zenoti) or EMR systems preferred; willingness to learn required.
- Consistent Tue-Sat availability including every Saturday. This is a firm scheduling requirement.
- $18$22/hr base commensurate with experience plus performance incentives.
- As this is a new center opening benefits are still being developed and will be discussed as part of the offer process.
- Consistent Tue-Sat schedule. No nights no on-call.
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Were recruiting on behalf of our client/employer partner an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at . We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g. organizing applications identifying role-relevant qualifications scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions consistent with applicable laws (including California requirements where applicable). placeM!NT is supporting 4Ever Young Allen with recruitment. All communication will come from a @ email address.
Required Skills:
Customer-facing experience in a medical or dental front office med spa or aesthetics hospitality concierge or membership sales and administration. Natural consultative instincts that guide patients to the right next step without feeling like a sales pitch. Strong multitasking and attention to detail across phones arrivals and team needs at once. Clear professional communication in person by phone and in writing. Familiarity with scheduling software (Zenoti) or EMR systems preferred; willingness to learn required. Consistent Tuesday to Saturday availability including every Saturday which is a firm requirement.
Required Education:
No clinical license or degree required. High school diploma or equivalent. Medical or dental front office med spa or hospitality concierge experience is the primary credential; familiarity with Zenoti or EMR systems is a plus.
