Account Manager

Work Authorization:To be considered for the Taylor opportunities candidates mustbe authorized towork in the United States without the need for employer sponsorship.

Your Schedule:

• Monday - Friday 8:00am - 5:00pm
• Onsite at 1725 Breckinridge Parkway Duluth GA 30096

Your Responsibilities:

• Functions as the lead point of contact for the Customer and is an extension of the customers business for Taylor.
• Acts as a liaison between the Customer cross functional internal teams and vendors to insure timely and successful delivery of our products services and solutions according to the customers needs.
• Establish productive and professional relationships with key customer personnel including those at the Executive level.
• Responsible for customer communications conflict resolution and compliance on contract deliverables.
• Problem solve by using root cause analysis and 5 Whys technique to develop a course of action implement a plan of action and to measure the effectiveness of solutions with minimal direction.
• Actively participate in continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System.
• Perform data analytics to draw conclusions and make recommendations for improved service process changes and/or financial improvements.
• Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.
• Coordinate customer business reviews including preparation of professional customer presentations gathering of performance metric data and participating in customer meetings.
• Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets sales volume; Collaborate with Sales to jointly meet requirements.

You Must Have:

• 2 years of professional experience preferably in Customer Service or Account Management specifically and one or more of the following: printing or manufacturing environment job planning estimating or scheduling or project management.
• Ability to use effective listening skills and recognize key issues understand trends and develop the customers vision on how our service could be utilized to solve their problems.
• Relies on experience judgment and an understanding of the customers industry to plan and accomplish goals.
• Ability to understand key prospect business issues and position products and services accordingly.
• Superb written and oral communication skills along with public presentation skills.
• Ability to establish and maintain long term relationships with key decision makers.
• Excellent computer skills including Microsoft PowerPoint Excel Word QBR Development Root Cause Analysis tools.
• Ability to manage multiple tasks and projects; excellent project management skills.
• Outstanding problem-solving and exceptional organizational skills.

We Would Also Prefer:

• Bachelors degree plus 3 years of related/relevant professional experience
• Proficient in Excel Word Query Access/Use/Modify/Build in database systems
• Meeting Coordination QBR Development and working knowledge of e-commerce systems working knowledge of ERP Inventory Management Processes QMS Process Creation and Maintenance Root Cause Analysis Tools

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.