Technical Support Representative I

The global leader in automotive diagnostic equipment Snap-on Diagnostics has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snap-on automotive diagnostic Customers and Franchisees via inbound and outbound phone calls e-mail and other correspondence. This support includes but is not limited to troubleshooting general product use/operation. Full training will be provided in order that you will understand the issues customers may encounter with the Diagnostic Product Line.

• Handle a high volume of inquiries in a quality manner with little assistance
• Collect and enter call data for each call in the customer management database
• Responsible for making sure that telephone messages callbacks and voicemail messages are handled within expected timeframes
• Perform duties according to standard operating procedures and department policies
• Participate in meetings as required
• Attend 3^rd party and internal training as required

Desirable Skills and Experience:

• High School diploma military training trade school or equivalent

Desirable Skills and Experience:

• Customer Service experience
• Automotive troubleshooting and hands-on repair experience or education
• Strong PC skills. Proficient Microsoft Office suite
• Bilingual in Spanish or French

Key Competencies:

• Team player
• Strong customer service skills
• Strong written and verbal ommunication skills

Salary Range is $41000 - $52000

Actual compensation may vary based on experience location and other factors

Snap-on is an Equal Opportunity Employer Minority/Female/Disabled/Veteran

We strongly encourage people of color the LGBTQ community veterans and active-duty military parents individuals with disabilities and individuals from all cultural backgrounds to apply. Snap-on is an equal opportunity employer and complies with all applicable federal state and local fair employment practices and laws. Snap-on strictly prohibits and does not tolerate discrimination against applicants associates or any other covered persons for any reason including race ethnicity religion color national origin sex age physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local laws.

Snap-on Incorporated is a leading global innovator manufacturer and marketer of tools equipment diagnostics repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools tool storage diagnostics software information and management systems shop equipment and other solutions for vehicle dealerships and repair centers as well as for customers in industries including aviation and aerospace agriculture construction government and military mining natural resources power generation and technical education.

Snap-on also derives income from various financing programs to facilitate the sales of its products. Products and services are sold through the companys franchisee company-direct distributor and internet channels. Founded in 1920 Snap-on is a $4.25 billion S&P 500 company headquartered in Kenosha Wisconsin.