Incentive Team Supervisor

We are looking for a proactive and performance-driven Incentive Team Supervisor to support the Operations Manager in leading and developing a small team of Recovery Officers focused on maximising income through incentive-based recovery activity.

This role will play a key part in ensuring delivery against client KPIs supporting accurate and timely reporting and driving a high-performance culture within the team. You will be responsible for day-to-day supervision coaching and quality assurance while also supporting continuous improvement across processes and reporting.

This is an excellent opportunity for someone looking to step into a leadership role or build on existing supervisory experience within a fast-paced target-driven environment.

Key tasks and responsibilities:

Lead support and motivate a team of up to 5 Recovery Officers to deliver against performance targets and KPIs

Monitor team performance quality and productivity taking proactive action to address underperformance

Conduct regular 1-2-1s coaching sessions and performance reviews to support development and accountability

Ensure all recovery activity is completed in line with contractual requirements policies and legislation

Support the Operations Manager with performance reporting MI validation and identifying trends or risks

Carry out quality assurance checks to ensure accuracy consistency and compliance across the team

Support onboarding and training of new starters ensuring knowledge transfer and capability building

Act as first point of escalation for team queries and complex cases

Contribute to continuous improvement initiatives including process enhancements and reducing single points of failure

Maintain strong working relationships with internal stakeholders and support client deliverables where required

Essential Skills and Attributes:

Previous experience in a supervisory or senior officer role within a target-driven environment

Strong understanding of debt recovery processes (ideally within Local Government CTAX NNDR)

Experience of working to and achieving performance targets and KPIs

Proven ability to coach support and develop team members

Strong organisational skills with the ability to manage multiple priorities

Good analytical skills with the ability to interpret performance data and identify trends

Competent in Excel and operational systems

Strong communication skills both written and verbal

Ability to work collaboratively and support a high-performance team culture

Security vetting and checks:

All successful candidates must meet the governments Baseline Personnel Security Standard (BPSS).

• External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs IVAs bankruptcies Scottish decrees or Administration Orders).
• Internal candidates: An annual adverse finance check will be required.

If you do not meet these requirements your offer may be withdrawn.

Liberata is a leading business service provider to public and private sector organisationsthroughout the pride ourselves in revolutionisingour clientsoperations using our expertiseand innovative solutions across a wide range of services including Revenues & Benefits Finance and Accounting HR & Payroll and Customer aim is to work in partnership with our clients to assistthem in becoming more efficient; leveragingour best in classbusiness process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees its clientsand its passion for process and an intense client focus ensures that we deliver an award winningservice and our entire workforce are encouraged to demonstrateour company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking enthusiasticand seeking a challenge we are the organisationfor you.