Front Desk Agent
Share
Job Location:
Carefree, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join our team in the heart of Carefree Arizona where hospitality meets the beauty of theSonoran Desert. We are seeking a friendly professional and detail-oriented Front Desk Agent to be the welcoming face of our this role you will create memorable first impressions assist guests with their needs and ensure a smooth and enjoyable stay from check-in to check-out. If you thrive in a fast-paced environment enjoy helping people and take pride in delivering exceptional customer service wed love to hear from you!
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent Receptionist or similar role
- Experience with hotel reservations software like PEPPMS
- Understanding of how travel planning websites operate like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Required Experience:
Unclear Seniority
About Company
As we continue to grow our business we expect to bring on additional personnel in LHG to promote that growth. We have identified leaders in the markets we serve...
