Outreach Housing Case Manager

Outreach Housing Case Manager

Community Action Wayne/Medina (CAW/M)
Wayne County Ohio
Full-Time Non-Exempt 4-Day Work Week (MondayThursday 8.5-hour days)

Funding Status: This position is currently funded through September 2026 with anticipated funding for the following fiscal year. Continued employment is contingent upon ongoing funding.

Make an Impact Where It Matters Most

At Community Action Wayne/Medina we are committed to serving our community with integrity respect and the highest ethical standards. Were seeking an Outreach Housing Case Manager to provide outreach intake assessment diversion services and intensive housing case management to individuals experiencing a housing crisis.

Success in this role means engaging individuals in crisis with empathy and professionalism navigating housing systems effectively and maintaining accurate compliant documentation while supporting clients on their path to stable housing.

WHY JOIN CAW/M

• 4-day work week (MondayThursday schedule)
• Comprehensive benefits package including:
  • Health insurance options with employer contributions
  • Retirement plan with employer contributions
  • Paid leave programs (vacation sick personal parental holidays)
• Public Service Loan Forgiveness (PSLF) eligibility
• Professional development and tuition support opportunities aligned with organizational needs
• Mission-driven work that directly impacts your community
• Collaborative team-oriented culture focused on service and accountability

WHAT YOULL DO

• Conduct client intake assessment diversion services and Coordinated Entry tasks (walk-in and scheduled)
• Maintain accurate HMIS and related database records
• Determine eligibility for housing and supportive service programs and ensure compliance with program guidelines
• Manage program waitlists and referrals in accordance with Coordinated Entry guidelines
• Assist clients in securing and maintaining stable housing using Housing First principles
• Provide intensive case management to address barriers such as employment transportation housing history and health-related needs
• Conduct outreach to individuals experiencing homelessness including unsheltered populations
• Complete home visits and housing inspections as required
• Maintain accurate and timely case records progress notes and reports; track outcomes and ensure data integrity
• Coordinate referrals and collaborate with internal staff and community partners
• Participate in staff meetings trainings and professional development activities

WHAT YOU BRING

Minimum Qualifications:

• High School Diploma or equivalent required; Bachelors degree in social work or a related field preferred
• Experience in social services or a related field including knowledge of low-income housing and community resources; or an equivalent combination of education and experience
• Valid State of Ohio drivers license and ability to remain insurable in accordance with Agency policy
• Proficiency in Microsoft Office (Outlook Word Excel) and ability to use database systems and virtual platforms (e.g. Teams Zoom)
• CPR/First Aid and Narcan certification or ability to obtain
• SOAR training or ability to obtain
• Experience with or ability to learn case management software (e.g. Yardi)

Key Skills:

• Strong interpersonal and communication skills with a customer service focus
• Ability to build and maintain professional relationships with individuals from diverse backgrounds
• Knowledge of confidentiality requirements and applicable laws regulations and agency policies
• Ability to establish and maintain appropriate professional boundaries
• Strong organizational skills and ability to manage multiple priorities
• Ability to de-escalate conflict and respond appropriately in crisis situations
• Strong written communication skills including accurate and timely documentation

WORK ENVIRONMENT

This position is primarily office-based with frequent client interaction and collaboration with community partners. The role includes occasional local travel for outreach training and program-related activities.

The position involves high-volume client interaction including individuals experiencing financial hardship or emotional distress requiring professionalism patience and strong de-escalation skills.

OUR CULTURE & EXPECTATIONS

• Treat all clients with dignity and respect
• Maintain confidentiality and professional boundaries
• Represent the agency with honesty professionalism and ethical conduct

EQUAL OPPORTUNITY EMPLOYER

Community Action Wayne/Medina is committed to providing equal employment opportunity to all employees and applicants and does not tolerate discrimination of any kind in accordance with applicable federal state and local laws.