Senior Service & Repair Planner

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Johnson & Johnsons Surgical Robotics Supply Chain organization is recruiting a Senior Service & Repair Planner Robotics. The role is a full-time position located inSanta Clara CA with an expectation of being in the office 3 days per week.

The Senior Service & Repair Planner will be accountable for the overall end-to-end FRU and Spare Parts planning alignment and systems in direct support of the business.

This includes SKU/FRU-level forecasting and trending identifying supply/demand gap and developing strategies to resolve maintaining Service Plant master data and working closely with cross functional partners to deliver high customer service levels.

Additional responsibilities include facilitating Service & Repair Demand Review forum and identifying drivers of key performance metrics and action plans to meet/exceed business targets.

This individual must possess creative problem-solving skills and the ability to exercise a high degree of business judgment and sound reasoning.

The Senior S&R Planner will interact coordinate and influence regularly with Service/Repair team and cross-functional partners including SC Planning Operations Engineering Finance and R&D to ensure aligned business decisions are driven and appropriately communicated throughout the organization. This individual will report to the Surgical Robotics Strategy and Plan Leader.

Key Responsibilities

Service & Repair Planning

• Develop and deploy servicing/repair planning and inventory management processes and tools to manage capital and re-usable consumables on-site FSLs Trunk including Global.

• Partner with service & repair to ensure appropriate inventory and customer service targets.

• Generate forecasts by maintaining and updating the FRU Model as required.

• Maintain Material Master data for service-related items.

• Process and manage Field Service Engineer (FSE) Field Replaceable Unit (FRU) requests and orders.

• Oversee Return Material Authorizations (RMAs) for FRUs.

• Participate in Global Cycle Counts to ensure accurate inventory records.

• Create and track Repair Orders from initiation to completion.

• Achieve service planning metrics including inventory ($) Slow Moving/Obsolete (SLOB) and customer uptime.

• Responsible for identifying and initiating planning scenarios to drive/support decision making through the process

Overall

• Responsible for communicating business related issues or opportunities to next management level.

• Creates and maintains in-depth analytical tools to support issue resolution decision making and execution oversight

• Responsible for identifying and driving improvements of the FRU model

• Responsible for ensuring personal and Company compliance with all Federal State local and Company regulations policies and procedures

• Performs other duties assigned as needed

• Build strong collaborative relationships with key stakeholders including Service & Repair Finance Engineering and supply chain teams.

Qualifications

Education:

• Bachelors degree required advanced degree preferred.

Experience and Skills:

• Required:

  • A minimum of 4 years of experience in supply chain service operations or repair planning

  • Proven experience with Service replenishment planning forecasting and inventory control.

  • Experience managing spare parts and repair orders (preferably in a global or multi-plant environment).

  • Experience in medium to large capital Service & Repair Planning (especially new product launches) and Inventory planning (including field inventory forward stocking locations and trunk stock)

  • Ability to work effectively and execute solutions in a cross-functional team environment.

  • Must demonstrate strong communication interpersonal and presentation skills.

  • Adaptable to meet rapidly changing priorities.

  • Strong priority management capabilities

  • Proven analytical/quantitative skills with high proficiency in Microsoft Excel

  • Understanding of end-to-end supply chain interactions and interdependencies

  • Materials Requirement Planning (MRP) and/or Advanced Planning & Schedule (APS) experience.

  • Strong ERP/MRP system proficiency (e.g. SAP Oracle or equivalent).

• Preferred:

  • Experience in healthcare / regulatory dependent sector

  • SAP experience especially S4/Hana

  • Microsoft Dynamics experience

  • Proven track record of challenging the status-quo visualizing potential opportunities and implementing actions to build value.

Other:

• Travel Requirements: This position may require up to 15% travel domestically and internationally if located in Santa Clara CA

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

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