Workforce Support Officer Casual Newcastle or Sydney, NSW

Ready to make a real impact every shift you work

If youre looking for a role where your decisions genuinely change lives this could be it.

Were seeking passionate proactive Casual Workforce Support Officers to join our high-performing Workforce Team and help keep essential services running smoothly nationwide.

Workforce Support Officer (Casual)

• Location: Newcastle or Sydney (Work from home available once fully trained)
• On-call role predominantly after hours
• 4 weeks paid full-time training provided
• Salary packaging up to $15900 put more money in your pocket

About the Role

This is a fast-paced high-impact role where youll be the engine behind the scenes. Youll play a critical part in supporting our national operations by coordinating rosters and ensuring our customers receive consistent high-quality support when they need it most.

What Youll Be Doing

• Build and maintain operational rosters across services balancing customer needs budgets and award conditions
• Manage leave last-minute changes and engage agencies when required
• Respond to rostering enquiries via phone and email with clarity empathy and confidence
• Proactively identify gaps and help implement practical real-time solutions
• Contribute to improving systems processes and team culture in a dynamic support environment

For a full copy of the PD please email Jason at

About You

You thrive under pressure think on your feet and enjoy solving complex problems that really matter.

Youll bring:

• Experience in 24/7 rostering or workforce coordination
• Working knowledge of Awards and Enterprise Agreements
• Strong Microsoft Office skills (Excel confidence is key)
• Experience with Emplive Whispir or Genesys (highly regarded)
• Exceptional organisation skills and the ability to juggle competing priorities
• Calm confident communication skills including de-escalation
• A collaborative mindset focused on outcomes for people and services

About Us

At Lifestyle Solutions people are at the heart of everything we do. We support people with disability young people in Out of Home Care and their families helping them live the lives they choose.

Our services are built on respect flexibility reliability and genuine carebecause everyone deserves the opportunity to thrive.

Ready to Get Started

Apply online today and join a team that makes a meaningful differenceevery single day.

Questions Contact Jason at
Were actively shortlisting dont wait apply now!

Our Commitment to Safety & Inclusion

We are an Equal Employment Opportunity employer and proudly value diversity. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse communities people with disability and LGBTQIA individuals.

If you require adjustments during the recruitment process contact our Talent Team on 0 were here to help.

All applicants undergo comprehensive pre-employment screening as part of our commitment to safeguarding children and vulnerable people.