Customer Service Representative

We are looking for a motivated Customer Service Representative to join our EHS team at our Notting Hill this role you will play a key part in delivering outstanding client service while supporting the receipt registration dispatch and coordination of soil water and air samples.

You will be the first point of contact for many of our clients ensuring smooth communication timely updates and a consistently high level of service that supports strong client relationships and operational excellence.

Key Responsibilities

• Support sample receipt dispatch and client enquiries
• Receive register and track soil water and air samples accurately and efficiently
• Maintain strong client communication providing updates on sample status turnaround times and service issues
• Build and maintain professional client relationships and record key interactions
• Prepare or coordinate quotations and support general client service requests
• Monitor service KPIs and proactively escalate delays or risks
• Liaise with internal teams (laboratory sales and client services) to ensure smooth service delivery
• Support safe and efficient operation of the sample receipt facility
• Maintain stock levels of sample containers and consumables
• Ensure compliance with safety procedures PPE requirements and quality standards
• Contribute to a clean safe and well-organised work environment
• Assist with training and support of team members as required

Qualifications :

About You

• Tertiary qualification in a scientific discipline (Diploma or higher) or minimum 2 years relevant experience
• Previous experience in a commercial environmental laboratory or client services role is highly regarded
• Ability to obtain required certifications and clearances (e.g. White Card MSIC)
• This role requires the ability to safely handle samples weighing up to 1015kg and to stand for extended periods while performing sample receipt and processing duties.
• Current drivers licence with a satisfactory driving record
• Ability to successfully complete required background and AFP checks
• Strong attention to detail communication skills and a client-focused mindset

Additional Information :

WHY WORK FOR SGS

Working at SGS means joining an innovative Global company. Here are some of the benefits to working for SGS. 

    As a company we have embraced the shift to flexible work
    Sustainability is embedded in our culture and the way we do business
    Paid parental leave
    Paid time for volunteering day and blood donations
    Corporate health & wellbeing offers
    Ongoing learning & development 
    Career development opportunities (Nationally and Globally)
    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce we encourage applications from people of all ages nationalities abilities and cultures including Aboriginal and Torres Strait Islander peoples the LGBTQI community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong innovative and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past present and future Traditional Custodians and Elders of this nation and the continuation of cultural spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

Remote Work :

No

Employment Type :

Full-time