Service Design Process Analyst (ICTTECH CS202604R)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
The Role
- Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes
- Run process modelling and development activities and documentation of process flows guides procedures work instructions and other communication materials
- Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production
- Reporting and analysis of process metrics and performance
- Work with leaders and various stakeholders to ensure that process metrics and KPIs are reflective of performance and quality
- Coordinate and perform ongoing quality checks and internal audits to ensure compliance with agreed and aligned processes
- Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives
- Facilitate and deliver process and ITSM training sessions workshops and knowledge-transfer activities to ensure stakeholders understand and effectively adopt new or updated processes
Responsibilities
-
Qualifications
The Requirements:
- At least 5 years professional experience in a Quality / Process Improvement / Operational Excellence function in a shared services environment preferably on a global team
- Proficiency in MS Office applications such as Visio Excel PowerPoint Word PowerBI
- Attention to details as well as tested organizational skills
- Proven ability to work effectively with cross functional teams
- Ability to quickly learn and navigate new processes tools people and cultures
Advantageous for the position
- University Degree Holder
- ITIL Certification
WTW is an Equal Opportunity Employer
Required Experience:
IC
