Client Services Manager Glasgow

Client Services Manager

Why Join Us

• Collaborative Culture:Work in a supportive and collaborative team where everyones ideas are valued

• Career Growth:Enjoy ample opportunities for professional development and career advancement.

• Recognition and Rewards:Be recognized and rewarded for your hard work and achievements.
  Hybrid Work Style:Enjoy the flexibility of working from home 2-3 days per week.

• Multiple Office Locations:Choose from Ipswich Manchester Edinburgh Bristol Birmingham Glasgow Reading Cardiff and Leeds

Key Responsibilities

• Act as an integral part of the WTW service delivery organization ensuringteams delivery of operational services in line with service delivery compliance standards and budgets

• Leadandmotivatetheteamintheend-to-endclientservicedeliveryensuringthehighest possible levels of service through the ongoing management training and coaching ofcolleaguestomeetcurrentandfuture requirements

• Plansupportandreviewthe performanceofthe teamidentifyingdevelopmentneedsfor bothindividuals andthe team asa whole
• Monitorteamperformanceagainstoperationalperformanceindicatorsand provide timely managementinformationtoassistdecisionmaking
• Workwiththeteamto identifyrootcausesofanyserviceshort comingsand/orbreachesin servicedeliveryand the worktoresolveandaddressthese
• Ensure that standardized policies procedures and service standards are understood andfollowedby theteamso thatallaspectsofriskmanagementinformationsecuritylegislation andregulationare managedeffectively
• Supportthe overalloperationalgovernanceanddecision-makingprocessforBU andWTWGB
• SupportmanagementandthewiderCompanyinthe managementofrisksapplicabletoareas ofemployment

What youll bring:

• PreferablyeducatedtoAlevelorrelevantindustryexperience

• PreferablywithprofessionalqualificationofACllorworkingtowards

• Excellentmanagementandleadershipskillswithaproventrackrecordofdeliveringexcellent levelsof clientservice througha largescalematrixoperations

• Strongcommunicationnegotiationandinfluencingskills

• Abilitytobeableleadanddirectateam
• High levels of business and financial acumen with an understanding of company strategyoperatingenvironment andbusinessobjectives

• Strongskillsinproblemsolvingplanningandbudgeting

• Abilitytobeabletodeliverkeycompanymetricsandmeasures
• Experienceofmaintainingcontrolofandmanagingchange

Skills:

• Excellent management and leadership skills with a proven track record of delivering excellent levels of client service through a large scale matrix operations
• Strong communication negotiation and influencing skills
• Ability to be able lead and direct a team
• High levels of business and financial acumen with an understanding of company strategy operating environment and business objectives
• Strong skills in problem solving planning and budgeting
• Ability to be able to deliver key company metrics and measures
• Experience of maintaining control of and managing change

What we offer

Enjoy a generous benefits package designed to help you thrive both professionally and personally. Youll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare life insurance group income protection and regular health assessments all giving you peace of mind. Secure your future with our defined contribution pension scheme featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options paid professional memberships access to an employee assistance programme and a fully paid volunteer day to make a difference in your community. On top of these you can opt into a variety of additional perks including an electric vehicle car scheme share scheme cycle-to-work programme dental and optical cover critical illness protection and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Equal Opportunity Employer

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email